Desktop Support Engineer (20-25K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 223,200 - 279,000; Full time

Benefits offered by this job

Annual leave: 10-20 days

Medical plan

Friendly and energetic working environment

Job summary

A technology consulting firm is looking for a Desktop Support Engineer in Hong Kong. The role involves providing first-level support for Microsoft Office, setting up conference tools like MS Teams, and troubleshooting network and desktop issues. Candidates should have a diploma in IT and at least 2 years of relevant experience. In addition to technical skills, effective communication and problem-solving abilities are essential. The compensation ranges from 20-25K HKD, depending on experience.

Qualifications

• 2 years of relevant support experience.
• Good Problem Diagnosis skill.
• Effective communication and good people skill.

Responsibilities

• Provide first level support on office tools and software.
• Setup MS Teams and Zoom for conferences.
• Assist with network and desktop hardware issues.
• Install new printers, PCs, and software.
• Provide VPN and mobile device support.
• Build PCs for new joiners.

Skills

Microsoft office support

O365 support

Problem diagnosis

Technical skill in PC desktop

Effective communication

Education

Diploma or above on IT

Job description

Desktop Support Engineer (20-25K)

Job ID: SW8695 | Posted: 26 Aug 2024

Responsibilities

• Provide first level Microsoft office, O365, business productivity tools and support.
• Conference setup MS Teams, Zoom.
• Provide first-level daily support on both network, desktop hardware & software problem.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware to users.
• Installation of new Printer, PC hardware and software.
• Provide VPN client, mobile device and network access support.
• Provide PC building for new joiners or new PC- via SCCM.
• Familiar in Office 365 support, authentication.
• Troubleshoot I.T related issues and report to line manager or supervisor on the issues.

Qualifications

• Diploma or above on IT.
• 2 years of relevant support experience.
• Good Problem Diagnosis skill.
• Good technical skill in PC desktop aspects.
• Effective communication and good people skill.

Benefits

• 20-25K Depends on Experience
• 10-20 Days Annual Leave
• 5-day Work Week
• Medical Plan
• Friendly and Energetic Working Environment