Senior Deskside Support Engineer (24-30K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 267,840 - 334,800; Full time

Benefits offered by this job

10-15 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A leading consulting firm in Hong Kong is seeking a Senior Deskside Support Engineer. The role involves resolving user issues related to technology, providing on-site support, and conducting performance analysis for service delivery. The ideal candidate will have a Higher Diploma in Computer or related discipline, at least 3 years of end user support experience, and advanced troubleshooting skills. The position offers a salary ranging from 24,000 to 30,000 HKD, along with benefits such as annual leave and a friendly working environment.

Qualifications

• At least 3 years of experience in end user support.
• Advanced troubleshooting skills.
• Can work under pressure.

Responsibilities

• Resolve user issues related to technology like MS Windows and MS Office.
• Provide on-site desktop/network support and troubleshooting.
• Conduct reporting and analysis for service delivery enhancement.
• Support urgent incidents outside office hours when needed.

Skills

Customer-oriented mindset

Excellent communication skills

Problem solving

Analytical skills

Multi-tasking

Education

Higher Diploma in Computer or related discipline

Tools

Power BI

Cognos

Crystal Report

Business Object

Excel

Job description

SW8656 |31 May 2024 Senior Deskside Support Engineer (24-30K)

• Work with customers to resolve user's issues relate to technology such as MS Windows workstation, MS Office, MS Teams, anti-virus, Encryption, printing.
• Perform on-site desktop/network support including Hardware/Software troubleshooting, follow-up action, coordination and escalation.
• Reporting & analysis on operations for further service delivery performance enhancement.
• Provide ad-hoc/ on-call support for urgent incidents and support activities during non-office hours may be required.

• Higher Diploma in Computer or related discipline.
• Experience on end user support with at least 3 years’ experience.
• Experience on reporting via Power BI, Cognos, Crystal Report, Business Object or Excel is an advantage.
• Strong customer-oriented mindset with excellent communication and interpersonal skills.
• Problem solving, analytical, interpersonal, motivated and can work under pressure.
• Advanced troubleshooting and multi-tasking skills.
• 24-30K
• 10-15 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment