Deskside Support Engineer (22-28k)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 245,520 - 312,480; Full time

Job summary

A consulting firm in Hong Kong is seeking a Deskside Support Engineer to provide technical assistance for computer systems, software, and hardware issues. Responsibilities include daily support for VIP users and first-level support for business productivity tools like Microsoft Office and O365. The ideal candidate will have a diploma in IT, at least 3 years of support experience, and strong problem diagnosis and communication skills. Previous experience with SCCM is also beneficial.

Qualifications

• Minimum 3 years of relevant support experience.
• Strong problem diagnosis and technical skills in PC desktop aspects.
• Effective communication and good people skills.

Responsibilities

• Provide technical assistance and support for incoming queries and issues.
• Daily support for VIP users.
• Respond to queries in person or over phone/email.
• Open service tickets and assign tasks to engineers.
• Provide first-level support on Microsoft Office and O365.
• Setup for MS Teams and Zoom conferences.

Skills

Problem diagnosis

Technical skills in PC desktop

Effective communication

Good people skills

Education

Diploma or above in IT

Tools

SCCM

Job description

SW8723 | 22 Nov 2024 Deskside Support Engineer (22-28k)

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware to users.
• Daily support for VIP users.
• Respond to queries either in person or over the phone/email.
• Open service ticket, set priority and assign tasks to support engineer.
• Provide first level Microsoft Office, O365, business productivity tools and support.
• Conference setup MS Teams, Zoom.
• Provide first‑level daily support on both network, desktop hardware & software problems.
• Installation of new printer, PC hardware and software.
• Provide VPN client, mobile device and network access support.
• Provide support on Windows 10 upgrade and software program deployment.
• Provide PC building for new joiners or new PC‑via SCCM.

Qualifications

• Diploma or above on IT.
• 3 years of relevant support experience.
• Good problem diagnosis skill.
• Good technical skill in PC desktop aspects.
• Effective communication and good people skill.