Desktop Support Engineer

Axiom Technologies; Hong Kong; On-site; HKD 167,400 - 223,200; Full time

Job summary

A technology solutions firm in Hong Kong is looking for a dedicated support technician. The ideal candidate will have in-depth knowledge of various PC operating systems and strong troubleshooting skills. Responsibilities will include performing hardware and software installations, providing excellent customer service, and supporting various technologies. Candidates should be well-organized and detail-oriented, able to work under pressure and demonstrate a strong customer service ethic. Prior experience in technical support is preferable.

Qualifications

• Experience with different PC operating systems, including Windows 7, 8, and 10.
• Effective in hardware and software installation.
• Sound knowledge of troubleshooting and technical support.

Responsibilities

• Handle different PC operating systems and support.
• Install hardware and software effectively.
• Provide excellent customer service under pressure.

Skills

Customer service

Troubleshooting

Analytical skills

Technical support

Collaboration

Tools

Windows OS

MS Office

SCCM

Job description

A technology solutions firm in Hong Kong is looking for a dedicated support technician. The ideal candidate will have in-depth knowledge of various PC operating systems and strong troubleshooting skills. Responsibilities will include performing hardware and software installations, providing excellent customer service, and supporting various technologies. Candidates should be well-organized and detail-oriented, able to work under pressure and demonstrate a strong customer service ethic. Prior experience in technical support is preferable.