Deskside IT Support Engineer - Proactive, Quick Help

Swing Consulting Ltd.; Hong Kong; On-site; HKD 167,400 - 223,200; Full time

Job summary

A technology consulting firm in Hong Kong is looking for a Deskside Support Engineer to provide in-house technical support to internal users. The ideal candidate will have a diploma in Computer Science and 1 to 2 years of IT support experience. Responsibilities include troubleshooting hardware and software issues, assisting the IT manager, and providing excellent customer service. Familiarity with video conferencing tools is preferred. Immediate availability is a plus.

Qualifications

• HKDSE, Diploma holder in Computer Science or related discipline.
• 1 to 2 years of IT support experience.
• Knowledge on desktop, networking, and general PC applications.
• Familiar with Video Conference and AV supports.
• Good attitude, customer service, and communication skills.

Responsibilities

• Provide technical support to internal users.
• Troubleshoot hardware and software issues.
• Assist IT manager with project tasks and IT services.

Skills

Technical support

Problem-solving

Customer service

Communication skills

Education

Diploma in Computer Science or related discipline

Tools

Microsoft Office

Video Conferencing Tools (Polycom, Zoom, Teams)

Job description

A technology consulting firm in Hong Kong is looking for a Deskside Support Engineer to provide in-house technical support to internal users. The ideal candidate will have a diploma in Computer Science and 1 to 2 years of IT support experience. Responsibilities include troubleshooting hardware and software issues, assisting the IT manager, and providing excellent customer service. Familiarity with video conferencing tools is preferred. Immediate availability is a plus.