Junior Desktop Support Engineer: Windows & Office Pro

Swing Consulting Ltd.; Hong Kong; On-site; HKD 167,400 - 223,200; Full time

Job summary

An IT consulting firm in Hong Kong is searching for a Junior Desktop Support Engineer. The successful candidate will provide technical support for internal users regarding desktop hardware, software, networking, and Microsoft products. Responsibilities include incident management, device configuration, and maintaining inventory records. Candidates should have a diploma in Computer Science, at least one year of IT support experience, and strong communication skills in both Chinese and English.

Qualifications

• At least 1 year of IT support experience.
• Good working knowledge of Microsoft Windows configuration and desktop administration.
• Willing to listen and learn; hardworking and a team player.

Responsibilities

• Provide technical support for internal users on desktop hardware and software.
• Setup and configure desktop or networking devices.
• Record and manage all incidents and requests in a ticket-tracking system.

Skills

Technical support for desktop hardware

MS Windows

Microsoft Office suite

Networking

Good communication skills

Education

Diploma or above in Computer Science or related discipline

Job description

An IT consulting firm in Hong Kong is searching for a Junior Desktop Support Engineer. The successful candidate will provide technical support for internal users regarding desktop hardware, software, networking, and Microsoft products. Responsibilities include incident management, device configuration, and maintaining inventory records. Candidates should have a diploma in Computer Science, at least one year of IT support experience, and strong communication skills in both Chinese and English.