Deskside/Helpdesk Support Engineer

Automated Systems (H.K.) Limited; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

5-day week

Public holidays

Medical benefits

Career opportunities

Remuneration to the right candidates

Job summary

Automated Systems (H.K.) Limited is seeking a diligent IT Helpdesk Support professional to join our Hong Kong team. You will provide Level 1-2 desktop and deskside support for Windows, M365, and mobile devices; monitor networks and security; configure and maintain computers and software; and escalate issues when needed.

The ideal candidate holds a diploma or above in Computer Science or IT, has 1–2 years of IT helpdesk experience, and is fluent in English and Chinese.

Qualifications

• Diploma or above in Computer Science or IT equivalent.
• 1-2 years of IT Helpdesk experience.
• Good command of spoken & written English and Chinese; Mandarin is an advantage.
• Immediately available preferred.

Responsibilities

• Provide Level 1-2 desktop and deskside support for Windows, M365, and mobile devices.
• Proactively monitor bank network performance, servers, and security infrastructure.
• Configure, install, and maintain computers, peripherals, and software applications.
• Identify and resolve network, hardware, and application issues, escalating to vendors or senior management when necessary.
• Maintain secure, updated IT environments and ensure data protection.
• Set up, deploy, and maintain user accounts, workstations, and laptops.

Skills

Willing to learn

Problem solving

Interpersonal skills

Can-do attitude

Bilingual English/Chinese

Education

Diploma or above in Computer Science or IT equivalent

Job description

Automated Systems (H.K.) Limited (ASL) has a distinguished and proud reputation of more than 40 years of successful business in Hong Kong and surrounding regions with our customers, partners and vendors. We have subsidiaries and associates in a number of locations, including Hong Kong, mainland China, Taiwan, Macau, Thailand, Singapore, Malaysia, Europe and the United States. Since our founding in 1973 and our subsequent public listing on the Stock Exchange of Hong Kong Limited in 1997 under the name of Automated Systems Holdings Limited ("The ASL Group") (HKEx stock code: 771), we are well recognized as a leading global IT solutions and services provider for organizations of all sizes and across all industries. The ASL Group’s ultimate controlling shareholder is Beijing Teamsun Technology Co. Ltd. ("Teamsun") whose shares are listed on the Shanghai Stock Exchange (Stock Code: 600410). The Group is a member of the Teamsun Group which recorded turnover with over RMB 5.0 billion and has over 5,000 employees. With over 2,000 regional employees and an extensive network of leading global partners with whom we have invested heavily over many years, we are able to offer customers a wide range of innovative solutions and services tailored to their specific business needs. For details, please visit to our company web site at http://www.asl.com.hk/

Job Responsibilities

• Provide Level 1-2 desktop and deskside support for Windows, M365, and mobile devices.
• Proactively monitor bank network performance, servers, and security infrastructure.
• Configure, install, and maintain computers, peripherals, and software applications.
• Identify and resolve network, hardware, and application issues, escalating to vendors or senior management when necessary.
• Maintain secure, updated IT environments and ensure data protection.
• Set up, deploy, and maintain user accounts, workstations, and laptops.

Requirements

• Diploma or above in Computer Science or IT equivalent
• 1-2 years of experience in IT Helpdesk support
• Willing and capable to learn new technology
• Good interpersonal skills and can-do service attitude.
• Proactive attitude on problem-solving
• Good command of spoken & written English and Chinese. Mandarin is an advantage
• Immediately available is preferred

Benefits

• 5-day week
• public holidays
• medical benefits
• excellent career opportunities
• considerable remuneration to the right candidates

To learn us more, please visit our website: www.asl.com.hk

We are an equal opportunity employer.

All applications will be treated in strict confidence.

We regret that only shortlisted candidates will be notified.

All personal data will be destroyed within six months after the selection process.