Onsite IT Support Engineer — Windows, M365 & Teams

Infocare Hong Kong Limited.; Hong Kong; On-site; HKD 167,000 - 257,000; Full time

Job summary

Infocare Hong Kong Limited. is seeking an IT Support Engineer to provide onsite end-user support for a corporate client in Hong Kong. You will handle hardware/software issues, configure Windows desktops, and support Microsoft 365 apps.

You should have 1–2 years of IT support, be proficient in Windows, M365, networking basics, and able to communicate in English and Cantonese. Join a hands-on team that values problem-solving, customer service, and willingness to learn.

Qualifications

• 1–2 years of IT support, desktop support or similar role preferred.
• Good working knowledge of Windows operating systems and Microsoft 365.
• Basic understanding of computer hardware, networking, and IT troubleshooting.

Responsibilities

• Provide daily IT support to office users, including hardware, software, and connectivity troubleshooting.
• Install, configure, and troubleshoot Windows desktops and laptops.
• Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Assist with Microsoft Teams meeting room devices and video conferencing equipment.
• Support printers, scanners, and other office IT peripherals.
• Assist with user account management, device setup, and onboarding/offboarding.
• Troubleshoot basic LAN, Wi‑Fi, and network connectivity issues.
• Provide basic support for warehouse IT equipment as needed.
• Coordinate with other IT teams and vendors to resolve issues.
• Maintain basic IT documentation and support records.

Skills

Windows OS

Microsoft 365

English communication

Cantonese communication

Customer service

Onsite support

Basic networking

Tools

Active Directory

Intune

Microsoft Entra ID

Job description

Infocare Hong Kong Limited. is seeking an IT Support Engineer to provide onsite end-user support for a corporate client in Hong Kong. You will handle hardware/software issues, configure Windows desktops, and support Microsoft 365 apps.

You should have 1–2 years of IT support, be proficient in Windows, M365, networking basics, and able to communicate in English and Cantonese. Join a hands-on team that values problem-solving, customer service, and willingness to learn.