Deskside Support Lead: Windows/macOS, IT Helpdesk

Swing Consulting Ltd.; Hong Kong; On-site; HKD 312,480 - 390,600; Full time

Benefits offered by this job

Friendly and Energetic Working Environment

5-day Work Week

10-16 Days Annual Leave

Job summary

An IT consulting firm in Hong Kong is looking for a Technical Support Specialist with at least 5 years of experience in IT support. Responsibilities include providing technical support on desktop software and troubleshooting IT issues. Candidates should have a solid background in helpdesk support and effective communication skills. The role offers a friendly work environment with a competitive salary package. Ideal for those with experience in the banking or financial services industry.

Qualifications

• At least 5 years working experience in an IT related field.
• Solid helpdesk or deskside support background.
• Experience in banking or financial services industry is an advantage.

Responsibilities

• Provide technical support for internal users on desktop software.
• Troubleshoot IT related issues and lead a small team.
• Identify, investigate, and solve problems or incidents.

Skills

Technical support experience

Communication skills

Problem-solving

Team leadership

Education

Degree holder or above

Tools

Windows 7

Windows 10

Apple OSX

Android

iOS

Job description

An IT consulting firm in Hong Kong is looking for a Technical Support Specialist with at least 5 years of experience in IT support. Responsibilities include providing technical support on desktop software and troubleshooting IT issues. Candidates should have a solid background in helpdesk support and effective communication skills. The role offers a friendly work environment with a competitive salary package. Ideal for those with experience in the banking or financial services industry.