Senior Desk-Side Support Team Lead

Swing Consulting Ltd.; Hong Kong; On-site; HKD 279,000 - 357,120; Full time

Benefits offered by this job

10-20 Days Annual Leave

5-day Work Week

Medical Plan

Friendly and Energetic Working Environment

Job summary

A consulting firm in Hong Kong is seeking a Senior Deskside Support / Team Lead to lead the end-user support team. The ideal candidate will have a bachelor's degree in IT, 5 years of experience, and strong technical and interpersonal skills. Responsibilities include managing escalated issues, mentoring team members, and collaborating with other IT teams. The position offers a salary range of 25-32K, dependent on experience, along with benefits like annual leave and a medical plan.

Qualifications

• 5 years' experience in end-user support.
• Strong technical knowledge across various hardware/software platforms.
• Proficient in documenting processes and technical information.

Responsibilities

• Provide leadership and mentoring to the end user support team.
• Handle escalated technical issues and provide advanced troubleshooting.
• Collaborate with IT teams to resolve complex issues.

Skills

Leadership

Troubleshooting

Interpersonal Communication

Analytical Skills

Team Motivation

Time Management

Education

Bachelor degree in IT, Computer Science, or related discipline

Certification in ITIL

Job description

A consulting firm in Hong Kong is seeking a Senior Deskside Support / Team Lead to lead the end-user support team. The ideal candidate will have a bachelor's degree in IT, 5 years of experience, and strong technical and interpersonal skills. Responsibilities include managing escalated issues, mentoring team members, and collaborating with other IT teams. The position offers a salary range of 25-32K, dependent on experience, along with benefits like annual leave and a medical plan.