Deskside IT Support Engineer — Desktop & Mac Expert

Swing Consulting Ltd.; Hong Kong; On-site; HKD 178,560 - 234,360; Full time

Benefits offered by this job

10-15 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A technology consulting firm in Hong Kong is seeking a Deskside Support Engineer to provide technical support to internal users. The role involves troubleshooting desktop software, setting up computers, and communicating with vendors for repairs. Candidates should have a Higher Diploma in a related field and at least one year of relevant experience. This position offers a friendly working environment, with a salary range of 16-21K and various employee benefits.

Qualifications

• At least 1 year’s experience in end user support.
• Ability to troubleshoot I.T related issues effectively.
• Good attitude and well-developed documentation skills.

Responsibilities

• Provide technical support for internal users on desktop software and systems.
• Physically set up computers and install software systems.
• Handle escalations and complaints under end user support cases.
• Communicate with external vendors for repairs and maintenance.

Skills

End user support

Customer service

Communication skills

Education

Higher Diploma in Computer or related discipline

Job description

A technology consulting firm in Hong Kong is seeking a Deskside Support Engineer to provide technical support to internal users. The role involves troubleshooting desktop software, setting up computers, and communicating with vendors for repairs. Candidates should have a Higher Diploma in a related field and at least one year of relevant experience. This position offers a friendly working environment, with a salary range of 16-21K and various employee benefits.