Helpdesk & Deskside Support Engineer — Dynamic IT Team

Swing Consulting Ltd.; Hong Kong; On-site; HKD 200,880 - 279,000; Full time

Benefits offered by this job

Competitive Salary Package and Benefits

5 Days Work

Banking Holiday

10 – 20 Days Annual Leave

Young & Energetic Working Environment

Job summary

A consulting firm in Hong Kong is looking for a Helpdesk and Deskside Support Engineer to provide frontline IT support. Responsibilities include assisting users with desktop PC issues and coordinating with various parties. Candidates should have a diploma in IT, 1-2 years of relevant experience, and good communication skills in English, Cantonese, and Mandarin. The firm offers a competitive salary, benefits, and a vibrant work environment.

Qualifications

• 1-2 years of experience in IT support, ideally in a helpdesk role.
• Ability to handle multiple tasks in a fast-paced environment.
• Adaptable to changing situations and needs.

Responsibilities

• Provide frontline IT helpdesk support on-site, via phone, and email.
• Deliver technical support for desktop PCs including software and hardware issues.
• Coordinate with internal and external stakeholders for resolving issues.

Skills

Good communication skills

Team player

Good command in English

Cantonese

Mandarin

Education

Diploma or above in Information Technology

Job description

A consulting firm in Hong Kong is looking for a Helpdesk and Deskside Support Engineer to provide frontline IT support. Responsibilities include assisting users with desktop PC issues and coordinating with various parties. Candidates should have a diploma in IT, 1-2 years of relevant experience, and good communication skills in English, Cantonese, and Mandarin. The firm offers a competitive salary, benefits, and a vibrant work environment.