Senior Deskside Support Engineer – Windows & Office 365

Swing Consulting Ltd.; Hong Kong; On-site; HKD 279,000 - 334,800; Full time

Benefits offered by this job

5-day work week

Annual leave of 10-20 days

Job summary

A leading IT consultancy firm in Hong Kong is seeking a Senior Deskside Support Engineer. This role requires providing technical assistance for IT-related queries and ensuring effective resolution of issues regarding software and hardware. The ideal candidate should have 5 years of experience in IT support, solid skills in Windows and O365, and be proficient in Cantonese, English, and Mandarin. Benefits include a 5-day work week, competitive salary, and annual leave.

Qualifications

• 5 years of relevant experience in IT support.
• Solid experience in supporting Windows, O365/M365, MDM, and account administration.

Responsibilities

• Provide technical assistance and support for computer systems, software, and hardware.
• Identify, diagnose, and resolve IT-related issues.
• Support desktop hardware and software problems.
• Open service tickets and follow up to ensure issues are resolved.

Skills

Problem-solving abilities

Communication skills in Cantonese

Communication skills in English

Communication skills in Mandarin

Education

Diploma or above in Information Technology or related fields

Job description

A leading IT consultancy firm in Hong Kong is seeking a Senior Deskside Support Engineer. This role requires providing technical assistance for IT-related queries and ensuring effective resolution of issues regarding software and hardware. The ideal candidate should have 5 years of experience in IT support, solid skills in Windows and O365, and be proficient in Cantonese, English, and Mandarin. Benefits include a 5-day work week, competitive salary, and annual leave.