Deskside Support Engineer | Banking IT & Troubleshooting

Swing Consulting Ltd.; Hong Kong; On-site; HKD 150,000 - 210,000; Full time

Job summary

A consulting firm based in Hong Kong is seeking a Deskside Support Engineer to assist banking clients with hardware, software, and networking issues. The ideal candidate has proven experience in technical support, particularly in Windows environments, and possesses strong problem-solving and multitasking skills. This role involves addressing user tickets, guiding clients through installation processes, and providing remote troubleshooting support. Competitive salary and professional development opportunities are offered.

Qualifications

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
• Hands-on experience with Windows environments.
• Working knowledge of network security practices and anti-virus programs.

Responsibilities

• Address user tickets regarding hardware, software, and networking.
• Guide users with simple, step‑by‑step instructions.
• Help create technical documentation and manuals.

Skills

Problem-solving

Multitasking

Customer-oriented attitude

Remote troubleshooting

Education

BSc in Computer Science or relevant field

Tools

Windows 7

Windows 10

MS Office 2010 or later

Job description

A consulting firm based in Hong Kong is seeking a Deskside Support Engineer to assist banking clients with hardware, software, and networking issues. The ideal candidate has proven experience in technical support, particularly in Windows environments, and possesses strong problem-solving and multitasking skills. This role involves addressing user tickets, guiding clients through installation processes, and providing remote troubleshooting support. Competitive salary and professional development opportunities are offered.