Customer Services Officer

Jones Lang LaSalle Incorporated; Hong Kong; On-site; HKD 134,000 - 246,000; Full time

Job summary

JLL in Hong Kong is seeking a Receptionist/Customer Services Officer to handle inquiries and complaints at the reception of the managed property.

You will engage with tenants to understand and meet their needs, and support daily operations to deliver premier services. Daily administration, data entry and reporting are also involved.

Qualifications

• Form 5 / DSE or above.
• 3–4 years’ of experience in property management or related field.
• Good command of written and spoken English, Cantonese and Putonghua.
• Clubhouse and Concierge experience is preferable.
• Conversant with MS Word and Excel.

Responsibilities

• Handle enquires / complaints of customers and visitors at the reception counter.
• Visit/communicate with the tenants for public relationship and to satisfy their needs.
• Carry out daily operations of residential building to deliver premier services to tenants.
• Perform daily administration, data entry works and reports.

Skills

Written English

Spoken English

Cantonese

Putonghua

Concierge experience

Customer service

Education

Form 5 / DSE or above

Tools

MS Word

Excel

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

• Handle enquires / complaints of customers and visitors at the reception counter in the managed property
• Visit/communicate with the tenants whenever required for public relationship and for knowing/satisfying their needs
• Carry out daily operations of residential building to deliver premier services to tenants
• To perform daily administration, data entry works and reports

Desired experience and technical skills required

• Form 5 / DSE or above
• At least 3-4 years’ of experience in property management or related field
• Good command of both written and spoken English, Cantonese and Putonghua
• Clubhouse and Concierge experience is preferable
• Conversant with the application of computer software like MS Word and Excel
• Candidate with less experience will be considered as Assistant Customer Services Officer

Location: On-site –Hong Kong, SAR, China

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

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