Workspace Experience and Operations Assistant Manager

JLL; Hong Kong; On-site; HKD 420,000 - 640,000; Full time

Job summary

JLL in Hong Kong is seeking a facilities professional to oversee site operations, ensure high standards of maintenance, and manage health and safety procedures. You will liaise with clients, landlords, and authorities to ensure seamless operations, while delivering value through procurement, contracts, and financial controls.

The ideal candidate has a Bachelor’s degree in a related field and at least 4 years of facilities or property management experience.

Qualifications

• Bachelor’s degree in Facility Management, Property Management, or a related field preferred.
• Minimum 4 years of experience in facilities, property management, hospitality or related field.
• Experience liaising with local / government agencies / landlords regarding operations, lease management and contractual services.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Good command of both spoken and written English and Cantonese.
• Proficient in Microsoft Office and facility management software.
• Knowledge of building systems and maintenance practices.
• Independent, self-motivated, flexible, responsible and willing to work under pressure.

Responsibilities

• Oversee site operations, implement best practices and maintain high standards for preventative and corrective maintenance, including 24/7 emergency support
• Manage client relationships and stakeholder expectations, ensure excellent customer service and effective communication across all levels
• Implement and manage health and safety procedures, ensure compliance with statutory regulations and maintain a safe working environment
• Oversee procurement and vendor management, ensuring timely service delivery within budget and in accordance with client and JLL guidelines
• Manage contracts, monitoring expiry dates, initiating re-procurement when necessary, and ensuring best value for the client
• Support financial management, meeting targets and control requirements while ensuring proper account payable procedures are followed
• Provide administrative support to the Facility Manager as needed

Skills

Organizational skills

Multitasking

Communication skills

Interpersonal skills

English and Cantonese bilingual

Building systems knowledge

Independent / self-motivated

Ability to work under pressure

Education

Bachelor’s degree in Facility Management, Property Management, or a related field

Tools

Microsoft Office

Facility management software

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

• Oversee site operations, implement best practices and maintain high standards for preventative and corrective maintenance, including 24/7 emergency support
• Manage client relationships and stakeholder expectations, ensure excellent customer service and effective communication across all levels
• Implement and manage health and safety procedures, ensure compliance with statutory regulations and maintain a safe working environment
• Oversee procurement and vendor management, ensuring timely service delivery within budget and in accordance with client and JLL guidelines
• Manage contracts, monitoring expiry dates, initiating re-procurement when necessary, and ensuring best value for the client
• Support financial management, meeting targets and control requirements while ensuring proper account payable procedures are followed
• Provide administrative support to the Facility Manager as needed

Interested? An ideal candidate would need to have the following qualifications

Desired experience and technical skills

Required

• Bachelor’s degree in Facility Management, Property Management, or a related field preferred
• Minimum 4 years of experience in facilities, property management, hospitality or related field
• Experience in liaising with local / government agencies / landlords regarding operations, lease management and contractual services
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Good command of both spoken and written English and Cantonese
• Proficient in Microsoft Office and facility management software.
• Knowledge of building systems and maintenance practices.
• Independent, self-motivated, flexible, responsible and willing to work under pressure

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Location:

On-site –Hong Kong, SAR, China

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.