Property Officer I

Jones Lang LaSalle Incorporated; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) in Hong Kong is seeking a Property Officer to provide frontline operational support for residential property management. The role requires inspections, vendor coordination, resident communication, and basic admin duties, with on-site duties and occasional weekend/evening work.

You will work under a Technical Manager or Senior Officer, ensuring compliance with safety protocols and company policies while maintaining resident satisfaction and property standards.

Qualifications

• High school diploma; associate degree in property management is a plus.
• 2–5 years in residential property or facilities management.
• Proficiency in Microsoft Office and property management apps.
• Strong interpersonal and resident-focused communication.
• Organized and able to multi-task.

Responsibilities

• Conduct routine inspections of residential units and common areas to identify maintenance needs or safety issues.
• Coordinate and oversee vendor services (plumbing, electrical, pest control, landscaping, cleaning) for units.
• Respond promptly to resident requests and emergencies, ensuring timely follow-up and resolution.
• Monitor compliance with community rules, housing regulations, and safety codes.
• Maintain logs and update work orders in property management systems.
• Serve as a point of contact for residents and escalate complex issues as needed.
• Assist with basic administrative duties including tendering, procurement, and reporting.

Skills

MS Office

Property management

Vendor coordination

Communication skills

Multitasking

Education

High school diploma

Tools

Property management apps

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Property Officer provides frontline operational and administrative support for the management of residential properties. Working under the direction of a Technical Manager or Senior Officer, this role ensures that day-to-day activities align with resident satisfaction, property standards, safety protocols, and company policies.

Key Responsibilities

• Conduct routine interior and exterior inspections of residential units, common areas, and grounds to identify maintenance needs, safety hazards, or lease violations.
• Coordinate and oversee vendor services such as plumbing, electrical repairs, pest control, landscaping, and cleaning in vacant or occupied units.
• Respond promptly to resident service requests and emergencies (e.g., water leaks, lockouts, HVAC issues), ensuring timely follow-up and resolution.
• Monitor compliance with community rules, local housing regulations, statutory regulations and safety codes (e.g., fire extinguisher checks, smoke detector testing).
• Maintain logs and update work orders in property management applications.
• Serve as a point of contact for residents, addressing inquiries professionally and escalating complex issues as needed.
• Assist with basic administrative duties, including tendering, procurement, and preparing reports.

Qualifications

• High school diploma or equivalent; associate degree in property management, business, or a related field is a plus.
• 2 - 5 years of experience in residential property management or facilities management.
• Proficiency in Microsoft Office and familiarity with property management applications.
• Strong interpersonal and communication skills with a resident-focused attitude.
• Organized, detail-oriented, and able to manage multiple tasks efficiently.
• Valid driver’s license and reliable transportation may be required for multi-site portfolios.

Work Environment

• Primarily on-site at residential properties with frequent walking for inspection and coordination with vendors.
• Required to work on weekends, public holidays and evening, or on-call availability for emergency response.

Location

On-site –Hong Kong, SAR, China

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page