Senior Facilities Officer (Customer Service & Smart-Space Management)

Jones Lang LaSalle Incorporated; Hong Kong; Vor Ort; HKD 335.000 - 580.000; Vollzeit

Zusammenfassung

Jones Lang LaSalle Incorporated is seeking a capable Facilities Operations Associate to manage daily co-working floor activities onsite in Hong Kong. You will ensure space cleanliness, attractive presentation, and reliable operation of amenities, while coordinating with vendors to keep services running smoothly for members and visitors.

The role emphasizes customer service, proactive issue resolution, onboarding/offboarding of tenants, and accurate record keeping.

Qualifikationen

• Higher Diploma or Bachelor’s degree in Hospitality, Facility Management, Business Administration or related field.
• 3–4 years in co-working space operations or premium commercial management.
• Understanding of Soft FM services and space maintenance standards.
• Strong customer service mindset and community-building.
• Fluent in English and Chinese (Cantonese & Mandarin).
• Proficient with MS Office; familiarity with access control systems is a plus.

Aufgaben

• Perform regular floor walks and workspace inspections to ensure space cleanliness, aesthetic presentation, and optimal operation of facility amenities (e.g., printers, Wi‑Fi, meeting rooms, pantry equipment).
• Coordinate closely with cleaning, security, IT, and maintenance vendors/contractors to facilitate routine servicing, defect rectifications, and minor repairs.
• Assist the Assistant Manager / Manager in monitoring vendor performance and ensuring service level agreement (SLA) compliance across the co‑working floor.
• Serve as the primary front‑of‑house touchpoint for members and visitors, delivering attentive, empathetic, and professional customer service.
• Handle daily member inquiries, meeting room reservations, mail/parcel sorting and distribution, and conflict/complaint resolution in a timely manner.
• Facilitate member onboarding and off‑boarding processes, including keycard issuance, door access control programming, and conducting new tenant space orientations.
• Track and manage inventory levels for office supplies, pantry consumables, printing papers, and access keycards, submitting procurement requests when necessary.
• Support the Assistant Manager / Manager in tracking supply inventories and handling procurement requests.
• Maintain accurate member databases, logbooks, defect tracking sheets, and basic operational reports.
• (Expected to handle more complex member escalations and assist in guiding junior teammates.)

Kenntnisse

Co-working ops

Hospitality

Vendor coordination

Customer service

English

Chinese

Ausbildung

Higher Diploma / Bachelor in FM

Tools

MS Office

Access control systems

Jobbeschreibung

What this job involves:

• Perform regular floor walks and workspace inspections to ensure space cleanliness, aesthetic presentation, and optimal operation of facility amenities (e.g., printers, Wi‑Fi, meeting rooms, pantry equipment).
• Coordinate closely with cleaning, security, IT, and maintenance vendors/contractors to facilitate routine servicing, defect rectifications, and minor repairs.
• Assist the Assistant Manager / Manager in monitoring vendor performance and ensuring service level agreement (SLA) compliance across the co‑working floor.
• Serve as the primary front‑of‑house touchpoint for members and visitors, delivering attentive, empathetic, and professional customer service.
• Handle daily member inquiries, meeting room reservations, mail/parcel sorting and distribution, and conflict/complaint resolution in a timely manner.
• Facilitate member onboarding and off‑boarding processes, including keycard issuance, door access control programming, and conducting new tenant space orientations.
• Track and manage inventory levels for office supplies, pantry consumables, printing papers, and access keycards, submitting procurement requests when necessary.
• Support the Assistant Manager / Manager in tracking supply inventories and handling procurement requests.
• Maintain accurate member databases, logbooks, defect tracking sheets, and basic operational reports.
• (Expected to handle more complex member escalations and assist in guiding junior teammates.)

Required Skills and Experience

• Higher Diploma or Bachelor’s degree in Hospitality, Facility Management, Business Administration, or a related discipline.
• 3–4 years of progressive hands‑on experience in Co‑working space operations, premium commercial management (CS Team), or Hospitality.
• Good understanding of basic Soft FM services (cleaning, security, tenant relations) and space maintenance standards within a commercial or flexible workspace environment.
• Passionate about customer service, community building, and working in a dynamic workspace setting.
• Strong interpersonal and communication skills.
• Proactive, detail‑oriented, adaptable, and capable of working independently in handling day‑to‑day operational issues.
• Fluent in written and spoken English and Chinese (Cantonese and Mandarin).
• Proficient in MS Office applications (Word, Excel, PowerPoint); familiar with co‑working management platforms or access control systems is an advantage.
• Flexible work schedule, including weekends and alternate Saturdays, to address emergencies and ensure seamless operations.

Location

On‑site – HongKong, SAR, China

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