Workspace Experience and Operations Assistant Manager

Jones Lang LaSalle Incorporated; Hong Kong; On-site; HKD 420,000 - 720,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Hong Kong seeks a experienced Facilities Manager to oversee site operations, ensure high maintenance standards, and manage health and safety procedures. The role requires strong vendor management, contract oversight, and collaboration with client relations across levels.

The ideal candidate holds a bachelor’s degree in Facility Management and at least 4 years in facilities, property management, or related fields, with fluency in English and Cantonese.

Qualifications

• Bachelor's degree preferred.
• Minimum 4 years of experience in facilities, property management, hospitality or related field.
• Experience liaising with local/government agencies/landlords regarding operations, lease management and contractual services.

Responsibilities

• Oversee site operations, implement best practices and maintain high standards for preventive and corrective maintenance, including 24/7 emergency support.
• Manage client relationships and stakeholder expectations, ensure excellent customer service and effective communication across all levels.
• Implement and manage health and safety procedures, ensure compliance with statutory regulations and maintain a safe working environment.
• Oversee procurement and vendor management, ensuring timely service delivery within budget and in accordance with client and JLL guidelines.
• Manage contracts, monitoring expiry dates, initiating re-procurement when necessary, and ensuring best value for the client.
• Support financial management, meeting targets and control requirements while ensuring proper accounts payable procedures are followed.
• Provide administrative support to the Facility Manager as needed.

Skills

Organizational skills

Multitasking

Communication

Interpersonal skills

English & Cantonese

Education

Bachelor's degree in Facility Management

Tools

Microsoft Office

Facility management software

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

• Oversee site operations, implement best practices and maintain high standards for preventative and corrective maintenance, including 24/7 emergency support
• Manage client relationships and stakeholder expectations, ensure excellent customer service and effective communication across all levels
• Implement and manage health and safety procedures, ensure compliance with statutory regulations and maintain a safe working environment
• Oversee procurement and vendor management, ensuring timely service delivery within budget and in accordance with client and JLL guidelines
• Manage contracts, monitoring expiry dates, initiating re-procurement when necessary, and ensuring best value for the client
• Support financial management, meeting targets and control requirements while ensuring proper account payable procedures are followed
• Provide administrative support to the Facility Manager as needed

Required Skills and Experiences:

• Bachelor's degree in Facility Management, Property Management, or a related field preferred
• Minimum 4 years of experience in facilities, property management, hospitality or related field
• Experience in liaising with local / government agencies / landlords regarding operations, lease management and contractual services
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Good command of both spoken and written English and Cantonese
• Proficient in Microsoft Office and facility management software
• Knowledge of building systems and maintenance practices
• Independent, self-motivated, flexible, responsible and willing to work under pressure

Location: On-site -Hong Kong, SAR, China

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.