Contract Technical Analyst (Bid Ref 61143-2)(C40781)

InfoTech Services ( HK ) Ltd. 資訊科技服務(香港)有限公司; Hong Kong; On-site; HKD 360,000 - 480,000; Full time

Job summary

InfoTech Services (Hong Kong) Limited is recruiting a Contract Technical Analyst to assist in upgrading Windows OS, implementing EDR, and coordinating IT security projects for a government department. The role covers planning, testing, documentation, vendor assessments, and post-deployment support.

The position involves working on-site at Hong Kong offices with collaboration across PMs, vendors, and stakeholders to ensure timely completion and compliance with IT security requirements.

Qualifications

• Experience in operating system upgrade projects and IT security solution implementation (e.g. EDR)
• Experience in office IT setup, LAN/network implementation, mobile devices, and enterprise desktop/server management
• Windows Server administration and migration to Windows 11/2022 preferred
• Hands-on procurement of computer equipment and IT helpdesk support
• Strong analytical and problem-solving abilities
• Good command of written and spoken English and Chinese

Responsibilities

• Assist on Windows OS upgrade planning, testing, deployment, troubleshooting, and post-migration verification
• Support EDR implementation planning, requirements, vendor assessment, deployment, and monitoring
• Draft and maintain system documentation and deployment plans
• Provide IT helpdesk support and stakeholder communications
• Coordinate with PM, vendors, and service providers to meet 2027 target
• Identify risks, issues, and operational impacts with recommendations

Job description

Contract Technical Analyst (Bid Ref 61143-2)(C40781)

The CSA will assist on the upgrade of Windows Operating Systems and implementation of the Endpoint Detection and Response (EDR) solution for the government department. The role will provide technical analysis, implementation support, coordination, testing, documentation, and post-deployment assistance to enhance cybersecurity, ensure compliance with IT security requirements, and maintain operational continuity.

Duties:

Serve a contract assignment under InfoTech's headcount, full-time second to serve the Department;

Windows Operating System Upgrade:

To support the planning, testing, deployment, troubleshooting, and post-migration verification of Windows 11 for users, including the preparation of deployment records and technical documentation;

To conduct an inventory and assessment of existing computer hardware, software, operating systems, applications, and security configurations for approximately 400 staff stationed at Tamar and remote office(s);

To assist in preparing and maintaining technical implementation plans, deployment schedules, test plans, migration procedures, rollback arrangements, and related project documentation.

EDR Implementation:

To assist in evaluating technical specifications, preparing technical requirements, conducting product or solution comparisons, and supporting procurement and vendor assessment for the EDR implementation in accordance with established government guidelines and procedures;

To assist in analysing technical requirements, assessing hardware, software, applications, network connectivity, and endpoint readiness for the EDR implementation;

To assist in the configuration, pilot implementation, user acceptance testing, phased deployment, monitoring, and compliance checking of EDR solutions for desktop computers, mobile devices, and servers;

To coordinate with the Project Manager, internal users, vendors, and service providers on the deployment of EDR solutions for desktop computers, mobile devices, and related IT equipment with target completion within 2027;

To troubleshoot EDR installation and connectivity issues, endpoint security alerts, policy or configuration problems, and other related technical issues;

To support on post-implementation support, including application compatibility and system performance checks;

To identify and follow up on technical risks, issues, dependencies, and operational impacts, and to provide technical advice, progress updates, and recommendations;

To monitor EDR deployment status, endpoint health, security alerts, policy compliance, installation failures, and remediation progress.

General Responsibilities:

To draft and maintain system documentation and work plans;

To assist in IT equipment setup, administration, and ongoing maintenance for the department office;

To communicate IT matters with stakeholders across divisions as needed;

To provide general PC support and IT helpdesk assistance;

To perform additional duties assigned by supervisors.

Requirements:

Experience in working on operating system upgrade projects and/or IT security solution implementation (e.g. EDR) is highly desirable.

Experience in office IT setup, LAN/network implementation, mobile devices, and enterprise desktop and server environment management.

Administration experience of Windows Server and Windows 10 client; migration experience to Windows 11 and Windows Server 2022 or later preferred.

Hands-on experience in hardware/software procurement of computer equipment.

Hands-on experience in IT helpdesk support.

Strong analytical and problem-solving abilities.

Good command of written and spoken English and Chinese.

Technical Skills:

At least 4 years' experience in PC LAN Support (PLS);

At least 4 years' experience in Windows 7/8/10 (W10);

At least 4 years' experience in Windows Server 2008/2012 (W12);

At least 2 years' experience in Anti-Virus Technology (AVT);

At least 2 years' experience in Endpoint Security Solutions (ESS);

4 years' experience in Infrastructure (INF) is an advantage;

4 years' experience in IT Security (ITS) is an advantage;

4 years' experience in Network & System Management (NSM) is an advantage;

4 years' experience in Technical Architectural Support (TAS) is an advantage;

2 years' experience in Wireless and Mobile (WLM) is an advantage.

Non-technical Skills:

Good coordination skills is a must;

At least 4 years' experience in work with the Government (GOV);

3 years' experience in Government procurement/disposal procedures (GPD) is an advantage;

3 years' experience in helpdesk call handling (HDT) is an advantage;

3 years' experience in IT service/outsourcing management (OUT) is an advantage;

3 years' experience in IT procurement (PRO) is an advantage.

Bachelor's degree/Higher Diploma in Computer Science, IT or equivalent;

At least 10 years' post-qualification experience in which at least 4 years' relevant experience in a similar post and in a comparable capacity.

Address: 18/F, Tower 2, Lippo Centre, 89 Queensway, Hong Kong.

About Us:

InfoTech Services (Hong Kong) Limited (‘InfoTech’) respects every job application. IT job seekers trust InfoTech and know that we are ready to help. We listen, speak the language and jargons, understand technical, pay level and career aspirations. InfoTech exists because of IT, InfoTech after all executes search and selection by human, aided with robust recruitment systems. InfoTech handles assignments with care, enthusiasm, diligence, ethics and professionalism.

InfoTech is well acquainted with development languages, scripts, frameworks, deployment, test tools, database, data analytics, AI, servers, virtualization, storage, networks, infrastructure and cybersecurity. InfoTech understands complex business logic and application flow, we know architectures and methodologies. InfoTech serves an extensive client base covering leading banks, financial institutions, government bureaux, departments, subvented organizations, Chinese and multinational corporations, academic and research institutes, vendors, systems integrators, etc.

InfoTech offers permanent placement, executive search and contract staff secondment services. InfoTech is one of the largest and longest established IT staff services and executive search companies in Hong Kong. Over our several decades' corporate history, it is believed that about a third of the IT working population in Hong Kong has been served by InfoTech, no matter as job seekers, placed candidates, contract staff or employers.

Innovation and Technology (I&T) talent is offering the right innovation and technology solutions for society, InfoTech endeavours to plan and provide the right career for I&T talents. Count on InfoTech, the best-in-class I&T career partner now.

You may check other InfoTech hot jobs at our official website www.infotech.com.hk/#HotJobs