Contract IT Assistant (non-shift duty) (Bid Ref 61352-1)

InfoTech Services (Hong Kong) Limited; Tsuen Wan; On-site; HKD 167,000 - 279,000; Full time

Job summary

InfoTech Services (Hong Kong) Limited seeks a contract Helpdesk Support staff to deliver IT helpdesk services for Hongkong Post. The role covers Windows-based PC support, remote configuration, and on-site hardware/software installation across multiple HKP offices.

Demonstrated ability to handle queries, perform data migrations, and assist in project rollouts is essential. The ideal candidate will have 3+ years in PC LAN support, familiarity with Lotus Notes and CMS, and experience working with

Qualifications

• Experience with Windows PC environments and desktop support.
• Customer support experience in technical domains is an advantage.
• Willing to work at multiple HKP locations and on weekends when required.
• Overtime and irregular hours may be required; background check is mandatory.

Responsibilities

• Provide helpdesk support for IT systems and handle user queries/incidents.
• Perform remote software configuration and workstation setup (Lotus Notes/Outlook, antivirus, office suites).
• Conduct on-site hardware/software installation and system relocation tasks.
• Assist in project rollout, including coordination, data migration, and on-site standby support.
• Conduct daily health-checks and Data Centre monitoring; perform inventory audits.

Skills

Windows PC

Helpdesk support

Customer support

GOV experience

Education

HKDSEE Level 2+ in 5 subjects

Tools

Lotus Notes Mail Admin

CMS

Antivirus technology

Job description

Number Of Vacancy 1

Relevant Field Others

Nature Contract

Deadline 21 Sep 2026

Contract Period 01 Nov 2026 to 31 Jan 2027 (3 months)

Payroll under InfoTech

Employer Business Government T26 Contract

Location Base Tsuen Wan, Kowloon Bay and other locations of HKP offices

Work in Guangdong Province N/A

Monthly Salary Range HK$ N/A - N/A

Project Nature (T26) To deliver the general helpdesk support services of PC workstations and maintain IT systems for over 140 Post Office and back office of Hongkong Post (HKP).

Duties

Serve a contract assignment under InfoTech's headcount, full-time second to serve the Hongkong Post;

• a) To provide helpdesk support of IT systems, including the handling of query/incident reported from users and undertake the daily support of IT systems;
• b) To provide remote support on software configuration and customization to workstation, such as Lotus Notes / Outlook client installation and administration, anti-virus and Endpoint Detection and Response (EDR) software setup, office suites support and Windows platforms (Windows 10 and Windows 11) support;
• c) To perform on-site technical support on hardware/software installation, relocation work of systems (PC, monitors, printers, barcode readers and etc), OS image cloning, software or application programs installation;
• d) To assist in project rollout such as contractor co-ordination, accessories installation, PC data migration, data erasure activities, on-site standby support and etc;
• e) To perform daily health-check on the IT systems, and Data Centre monitoring and tidy up;
• f) To perform computer inventory taking and audit exercise in various office of HKP

Requirements

The support staff is required to:

• a) Experience in PC with Windows environment;
• b) Experience in customer support in technical aspect is an advantage;
• c) Work in various location of HKP is required;
• d) Overtime work, irregular hours work and work on Sat/Sun are required when necessary; and
• e) Criminal record check is required.

Technical Skills

• At least 3 years' experience in PC LAN Support (PLS);
• At least 3 years' experience in Windows 7/8/10 (W10);
• 1 year's experience in Anti-Virus Technology (AVT) is an advantage;
• 1 year's experience in Confidential Mail System (CMS) is an advantage;
• 1 year's experience in Lotus Notes Mail Admin. & Technical Support (LNM) is an advantage.

Non-technical Skill

• At least 2 years' experience in work with the Government (GOV).
• At least Level 2 or above in 5 subjects including Chinese and English Language in HKDSEE or Grade E or above in 5 subjects, including Chinese and English Language (Syl B) in HKCEE or equivalent;
• At least 3 years'relevant experience in a similar post and in a comparable capacity.

Last Update 07 Sep 2026