Contract IT Analyst/Programmer - Helpdesk & Data Centre Lead

InfoTech Services (Hong Kong) Limited; Tsuen Wan; On-site; HKD 167,000 - 212,000; Full time

Job summary

InfoTech Services (Hong Kong) Limited in Hong Kong is seeking a contract-based IT Helpdesk Lead to manage a team delivering helpdesk support for PC workstations and IT systems for HK Post, across 140+ sites. You will supervise scheduling, monitoring, remote/on-site support, maintain the Helpdesk Case Management System, and prepare monthly reports. This role requires 3+ years in front-line PC support and strong CN/EN communication. Travel to HKP offices and some weekend work may be needed.

Qualifications

• Front-line PC technical support experience.
• Team management experience.
• Customer support in technical aspects.
• Good written and verbal English and Chinese.
• Willingness to work at multiple HKP locations and overtime when required.

Responsibilities

• Schedule, monitor and coordinate helpdesk hotline services, remote and on-site IT support for daily operations.
• Maintain Helpdesk Case Management System and prepare monthly reports.
• Provide helpdesk support for IT systems via hotline; handle user queries/incidents.
• Perform on-site hardware/software installation and system relocation tasks.
• Provide remote software configuration and Windows platform support.
• Assist in project rollout and data migration tasks.
• Conduct daily health-checks and Data Centre monitoring.
• Support IT admin tasks: documentation, procurement, cabling and inventory.

Skills

Front-line PC tech support

Team management

Technical customer support

Bilingual Chinese/English

Overtime flexibility

Education

Bachelor's degree / Higher Diploma in Computer Science or IT

Tools

CMS (Confidential Mail System)

Lotus Notes Mail Admin

PC LAN Support

Windows 7/8/10

EDR software

Job description

InfoTech Services (Hong Kong) Limited in Hong Kong is seeking a contract-based IT Helpdesk Lead to manage a team delivering helpdesk support for PC workstations and IT systems for HK Post, across 140+ sites. You will supervise scheduling, monitoring, remote/on-site support, maintain the Helpdesk Case Management System, and prepare monthly reports. This role requires 3+ years in front-line PC support and strong CN/EN communication. Travel to HKP offices and some weekend work may be needed.