Contract Analyst Programmer (Bid Ref 61342-1)

InfoTech Services (Hong Kong) Limited; Tsuen Wan; On-site; HKD 167,000 - 212,000; Full time

Job summary

InfoTech Services (Hong Kong) Limited in Hong Kong is seeking a contract-based IT Helpdesk Lead to manage a team delivering helpdesk support for PC workstations and IT systems for HK Post, across 140+ sites. You will supervise scheduling, monitoring, remote/on-site support, maintain the Helpdesk Case Management System, and prepare monthly reports. This role requires 3+ years in front-line PC support and strong CN/EN communication. Travel to HKP offices and some weekend work may be needed.

Qualifications

• Front-line PC technical support experience.
• Team management experience.
• Customer support in technical aspects.
• Good written and verbal English and Chinese.
• Willingness to work at multiple HKP locations and overtime when required.

Responsibilities

• Schedule, monitor and coordinate helpdesk hotline services, remote and on-site IT support for daily operations.
• Maintain Helpdesk Case Management System and prepare monthly reports.
• Provide helpdesk support for IT systems via hotline; handle user queries/incidents.
• Perform on-site hardware/software installation and system relocation tasks.
• Provide remote software configuration and Windows platform support.
• Assist in project rollout and data migration tasks.
• Conduct daily health-checks and Data Centre monitoring.
• Support IT admin tasks: documentation, procurement, cabling and inventory.

Skills

Front-line PC tech support

Team management

Technical customer support

Bilingual Chinese/English

Overtime flexibility

Education

Bachelor's degree / Higher Diploma in Computer Science or IT

Tools

CMS (Confidential Mail System)

Lotus Notes Mail Admin

PC LAN Support

Windows 7/8/10

EDR software

Job description

Number Of Vacancy 1

Relevant Field Others

Nature Contract

Deadline 21 Sep 2026

Contract Period 01 Nov 2026 to 31 Jan 2027 (3 months)

Payroll under InfoTech

Employer Business Government T26 Contract

Location Base Tsuen Wan, Kowloon Bay and other locations of HKP offices

Work in Guangdong Province N/A

Monthly Salary Range HK$ N/A - N/A

Project Nature (T26) Manage a team to deliver the general helpdesk support services for PC workstations and IT systems for over 140 Post Office and back office of Hongkong Post (HKP); and operate the helpdesk hotline and Data Centre monitoring services.

Duties

Serve a contract assignment under InfoTech's headcount, full-time second to serve the Hongkong Post;

The job duties requirements of the service are as follows:

• a) To perform scheduling, monitoring and coordination of helpdesk hotline services, remote support services and on-site IT related support activities for daily operation of Helpdesk Team;
• b) To maintain the Helpdesk Case Management System, and prepare the monthly Helpdesk report and support statistics;
• c) To provide helpdesk support for IT systems with hotline services, including the handling of query/incident reported from the users which related to the technical issues encountered in IT systems;
• d) To perform on-site technical support on hardware/software installation; relocation work of systems (PC, monitors, printers, barcode readers and etc), OS image cloning, software or application programs installation;
• e) To provide remote support on software configuration and customization to PC workstation, such as Lotus Notes / Outlook client installation and administration, EDR software setup, office suites support and Windows platforms (Windows 10 and 11) support;
• f) To assist in project rollout such as contractor co-ordination, accessories installation, PC data migration, data erasure activities, on-site standby support and etc;
• g) To perform daily health-check on the IT systems, and Data Centre monitoring and tidy up;
• h) To assist IT team to handle administration works such as documentation, equipment procurement, cabling, system heath checking, hardware/software maintenance and inventory updating, bill payment and filing.

Yrs of Total Post-Quali Exp 3.0

Yrs of Relevant Exp 2.0

Requirements

The support staff is required to:

• a) Experience in front-line PC technical support, esp. experience in PC client rollout with Windows environment in user site;
• b) Experience in team management;
• c) Experience in customer support in technical aspect;
• d) Good written and verbal communication skills in Chinese and English;
• e) Work in various location of HKP is required;
• f) Overtime work, irregular hours work and work on Sat are required when necessary; and
• g) Criminal record check is required.

Technical Skills:

• . At least 3 years' experience in Confidential Mail System (CMS);
• . At least 3 years' experience in Lotus Notes Mail Admin. & Technical Support (LNM);
• . At least 3 years' experience in PC LAN Support (PLS);
• . At least 3 years' experience in Windows 7/8/10 (W10);
• . 2 years' experience in Anti-Virus Technology (AVT) is an advantage.

Non-technical Skills:

• . At least 3 years' experience in work with the Government (GOV);
• . At least 2 years' experience in IT procurement (PRO).

• - Bachelor's degree/Higher Diploma in Computer Science, IT or equivalent;
• - At least 3 years' post-qualification experience in which at least 2 years' relevant experience in a similar post and in a comparable capacity.

Last Update 07 Sep 2026