On-Site IT Helpdesk Engineer: Windows & Network Support

BDx Data Centers; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

A leading data center solutions provider in Hong Kong is seeking an IT Helpdesk Engineer to provide onsite technical support and manage desktop configurations. The ideal candidate will possess a Bachelor's degree in IT and have over 3 years of experience in desktop support, including troubleshooting and fault isolation. Responsibilities include managing service reports, physical inventory, and supporting remote teams, ensuring smooth functioning of IT processes within the organization.

Qualifications

• Minimum 3 years experience in installation and configuration of desktop support.
• Experience with virtualization platforms and email support is preferred.

Responsibilities

• Provide onsite IT support.
• Manage fault isolation and coordinate with support parties.
• Generate service and usage reports.

Skills

Desktop hardware/software support

Remote troubleshooting

Helpdesk support

Education

Bachelor's degree in Computer Science or Information Technology

Tools

MS Windows

Polycom devices

Cisco routers

Job description

A leading data center solutions provider in Hong Kong is seeking an IT Helpdesk Engineer to provide onsite technical support and manage desktop configurations. The ideal candidate will possess a Bachelor's degree in IT and have over 3 years of experience in desktop support, including troubleshooting and fault isolation. Responsibilities include managing service reports, physical inventory, and supporting remote teams, ensuring smooth functioning of IT processes within the organization.