Contract IT Assistant (non-shift duty) (Bid Ref 61354-1)

InfoTech Services (Hong Kong) Limited; Tsuen Wan; On-site; HKD 201,000 - 268,000; Full time

Job summary

InfoTech Services (Hong Kong) Limited is recruiting for a full-time contract to deliver general helpdesk support and IT system maintenance for HK Post under the T26 project. The contract runs from 01 Nov 2026 to 31 Jan 2027, with duties at Tsuen Wan, Kowloon Bay and other HKP offices.

You will provide helpdesk support for IT systems, remote software configuration, on-site hardware installation, data migration and health-checks, and perform inventory audits.

Qualifications

• Experience in PC with Windows environment.
• Proven customer support experience in technical roles is an advantage.
• Ability to work at multiple HKP locations.
• Willingness to overtime, and weekend work when necessary.
• Criminal record check required.

Responsibilities

• Provide helpdesk support for IT systems and daily operations.
• Deliver remote software configuration and workstation setup assistance.
• Perform on-site hardware/software installation and PC maintenance.
• Assist in project rollout, co-ordination, data migration and backups.
• Conduct daily health-checks and data centre monitoring.
• Maintain IT inventory and conduct audits across HKP offices.

Skills

PC LAN Support

Windows OS

Customer support

Remote support

Education

HKDSEE Level 2 including Chinese & English

Tools

Lotus Notes Mail Admin

CMS

EDR

Anti-Virus Technology

Job description

Number Of Vacancy 1

Relevant Field Others

Nature Contract

Deadline 21 Sep 2026

Contract Period 01 Nov 2026 to 31 Jan 2027 (3 months)

Payroll under InfoTech

Employer Business Government T26 Contract

Location Base Tsuen Wan, Kowloon Bay and other locations of HKP offices

Work in Guangdong Province N/A

Monthly Salary Range HK$ N/A - N/A

Project Nature (T26) To deliver the general helpdesk support services of PC workstations and maintain IT systems for over 140 Post Office and back office of Hongkong Post (HKP).

Duties

Duties - Serve a contract assignment under InfoTech's headcount, full-time second to serve the Hongkong Post;

The job duties requirements of the service are as follows:-

• a) To provide helpdesk support of IT systems, including the handling of query/incident reported from users and undertake the daily support of IT systems;
• b) To provide remote support on software configuration and customization to workstation, such as Lotus Notes / Outlook client installation and administration, anti-virus and Endpoint Detection and Response (EDR) software setup, office suites support and Windows platforms (Windows 10 and Windows 11) support;
• c) To perform on-site technical support on hardware/software installation, relocation work of systems (PC, monitors, printers, barcode readers and etc), OS image cloning, software or application programs installation;
• d) To assist in project rollout such as contractor co-ordination, accessories installation, PC data migration, data erasure activities, on-site standby support and etc;
• e) To perform daily health-check on the IT systems, and Data Centre monitoring and tidy up;
• f) To perform computer inventory taking and audit exercise in various office of HKP

Yrs of Total Post-Quali Exp 0.0

Yrs of Relevant Exp 3.0

Requirements

Requirements The support staff is required to:

• a) Experience in PC with Windows environment;
• b) Experience in customer support in technical aspect is an advantage;
• c) Work in various location of HKP is required;
• d) Overtime work, irregular hours work and work on Sat/Sun are required when necessary; and
• e) Criminal record check is required.

Technical Skills:

• . At least 2 years' experience in PC LAN Support (PLS);
• . At least 2 years' experience in Windows 7/8/10 (W10);
• . 1 year's experience in Anti-Virus Technology (AVT) is an advantage;
• . 1 year's experience in Confidential Mail System (CMS) is an advantage;
• . 1 year's experience in Lotus Notes Mail Admin. & Technical Support (LNM) is an advantage.

Non-technical Skill:

• . 1 year's experience in work with the Government (GOV) is an advantage.
• - At least Level 2 or above in 5 subjects including Chinese and English Language in HKDSEE or Grade E or above in 5 subjects, including Chinese and English Language (Syl B) in HKCEE or equivalent;
• - At least 3 years'relevant experience in a similar post and in a comparable capacity.

Last Update 07 Sep 2026

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