Concierge

JLL; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

JLL Hong Kong is seeking a Concierge to be the first point of contact at our facility reception, greeting visitors and directing them to the right colleagues. You will manage visitor flow, answer inquiries, coordinate meeting spaces, and provide general administrative support with a professional, welcoming presence.

You will handle calls, maintain logs and reception area, assist with event registrations, workflow coordination with Authority staff and tenants, and ensure compliance with security

Qualifications

• Diploma/Higher Diploma in any discipline.
• At least 2 years of relevant experience in customer service environment.
• Preferably from property management, facilities management, hotel, or customer service industries.
• Holder of valid Security Personnel Permit.
• Good command of written and spoken English and Chinese (including Cantonese and Putonghua).
• Excellent customer service and communication skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and Chinese word processing.

Responsibilities

• Greet and guide visitors in a warm and professional manner.
• Coordinate with stakeholders including Authority employees and tenants.
• Maintain a presentable, tidy, and organized reception area.
• Handle visitor registration, requests, inquiries, and complaints.
• Provide information about the venue and available services.
• Answer and direct incoming calls in a polite and efficient manner.
• Respond to visitor inquiries professionally and accurately.
• Relay messages to appropriate staff members.
• Maintain clear communication with facility departments.
• Administer meeting and conference room bookings.
• Handle internal and external mail.
• Coordinate with courier companies for outbound mail and parcels.
• Process carpark redemption for visitors.
• Provide general administrative support as needed.
• Ensure compliance with management regulations and requirements.
• Wear prescribed uniform and maintain professional appearance.
• Work on assigned shifts including potential overtime.
• Report any security concerns or unusual activities.
• Maintain visitor logs and access records as required.
• Assist with registration for events and meetings.
• Direct attendees to appropriate venues.
• Support event logistics as needed.
• Coordinate with event teams during special functions.
• Provide general administrative and event support.
• Handle other ad-hoc duties as assigned by the Authority.
• Support special projects or initiatives as needed.

Skills

Customer service

Communication

Coordination

Education

Diploma/Higher Diploma in any discipline

Tools

Microsoft Office

Chinese word processing

Job description

What this job involves

The Concierge serves as the first point of contact for visitors and provides professional, welcoming service at facility reception areas. This role manages visitor flow, handles inquiries, coordinates meeting spaces, and supports general administrative functions while maintaining a positive impression of the venue.

Key Responsibilities

Visitor Reception

• Greet and guide visitors in a warm and professional manner
• Coordinate with stakeholders including Authority employees and tenants
• Maintain a presentable, tidy, and organized reception area
• Handle visitor registration, requests, inquiries, and complaints
• Provide information about the venue and available services

Communication Management

• Answer and direct incoming calls in a polite and efficient manner
• Respond to visitor inquiries professionally and accurately
• Relay messages to appropriate staff members
• Maintain clear communication with facility departments

Administrative Support

• Administer meeting and conference room bookings
• Handle internal and external mail
• Coordinate with courier companies for outbound mail and parcels
• Process carpark redemption for visitors
• Provide general administrative support as needed

Compliance and Presentation

• Ensure compliance with management regulations and requirements
• Wear prescribed uniform and maintain professional appearance
• Work on assigned shifts including potential overtime
• Report any security concerns or unusual activities
• Maintain visitor logs and access records as required

Event Support

• Assist with registration for events and meetings
• Direct attendees to appropriate venues
• Support event logistics as needed
• Coordinate with event teams during special functions

Additional Duties

• Provide general administrative and event support
• Handle other ad-hoc duties as assigned by the Authority
• Support special projects or initiatives as needed

Desired Or Preferred Experience And Technical Skills

• Diploma/Higher Diploma in any discipline
• At least 2 years of relevant experience in customer service environment
• Preferably from property management, facilities management, hotel, or customer service industries
• Holder of valid Security Personnel Permit
• Good command of written and spoken English and Chinese (including Cantonese and Putonghua)
• Excellent customer service and communication skills
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and Chinese word processing