Assistant Concierge Officer / Concierge Officer, Property Services (Residential)

Hysan Development Company Limited; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Hysan Development Company Limited is seeking an Assistant Concierge Officer / Concierge Officer for its Residential Property Services. The role focuses on managing premium concierge and clubhouse services for residents, organizing recreational programs, and handling inquiries with professional service.

The position requires a Diploma or Certificate with at least two years in customer service or property management, fluent English and Chinese (Cantonese & Putonghua), and strong interpersonal

Qualifications

• Diploma or Certificate in related disciplines with at least two years' experience in customer service or property management.
• Fluent in both written & spoken English and Chinese (Cantonese & Putonghua).
• Self-motivated, service-oriented and good interpersonal skills.
• Candidates with less experience will be considered as Assistant Concierge Officer, Property Services.

Responsibilities

• Manage enquiries and complaints from residents as per the company's key performance indicators.
• Escalating complex or unresolved issues to management promptly.
• Taking ownership of residents’ issues and following problems through to resolution.
• Ensuring customers’ satisfaction and making suggestions for customer services enhancement.
• Prepare regular reports and provide administrative support to daily operations.
• Build and continuously strengthen good relationships with all stakeholders and residents.
• Work closely with the Management Office and other internal parties to ensure smooth execution of daily concierge and clubhouse operations, and company activities.
• Perform other duties assigned by management as required.

Skills

English & Chinese fluency

Interpersonal skills

Customer service mindset

Education

Diploma or Certificate in related disciplines

Job description

Assistant Concierge Officer / Concierge Officer, Property Services (Residential)

Job Purpose

• Manage the daily one-stop premium concierge and clubhouse service to residents.
• Organize and administer various recreational programs and activities for residents.

Key Responsibilities

• Manage enquiries and complaints from residents as per the company's key performance indicators.
• Escalating complex or unresolved issues to management promptly.
• Taking ownership of residents’ issues and following problems through to resolution.
• Ensuring customers’ satisfaction and making suggestions for customer services enhancement.
• Prepare regular reports and provide administrative support to daily operations.
• Build and continuously strengthen good relationships with all stakeholders and residents.
• Work closely with the Management Office and other internal parties to ensure smooth execution of daily concierge and clubhouse operations, and company activities.
• Perform other duties assigned by management as required.

Skills, Qualifications and Experience Requirements

• Diploma or Certificate in related disciplines with at least two years' experience in customer service or property management
• Fluent in both written & spoken English and Chinese (Cantonese & Putonghua)
• Self-motivated, service-oriented and good interpersonal skills
• Candidates with less experience will be considered as Assistant Concierge Officer, Property Services