Receptionist

Jebsen Group; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

Jebsen Group in Hong Kong is seeking a client-focused receptionist to manage the front desk during business hours and ensure a positive guest experience. You will greet and register visitors, escort them to meeting rooms, handle multi-line calls, and coordinate reservations for bars and rooms while maintaining security.

The role requires a diploma or above, at least one year in customer service, and fluent English and Chinese (Cantonese and Mandarin); strong interpersonal and organizational

Qualifications

• Diploma holder or above.
• At least 1 year of customer service experience.
• Proficient in English and Chinese (Cantonese & Mandarin).
• Outgoing, interpersonal and communicative with good organizational skills.
• Strong telephone etiquette and ability to prioritize work.

Responsibilities

• Operate the reception desk during business hours.
• Greet and register guests and escort them to rooms or waiting areas.
• Handle and direct incoming calls professionally.
• Coordinate bar area and meeting room reservations and setup.
• Monitor visitors' access and maintain security awareness.
• Coordinate company car reservations and prepare related reports.
• Handle courier and forwarding orders.
• Maintain reception and common areas in a tidy condition.
• Provide general office admin and clerical support.
• Support logistics for company events.
• Perform ad hoc duties as assigned.

Skills

Customer service experience

Telephone manners

Interpersonal skills

Organization

Communication skills

Education

Diploma or above

Tools

Multi-line telephone systems

Job description

Ensure the reception desk is maintained in a professional manner and that all guests and visitors are welcomed and provided with a positive experience.

Responsibilities

Responsible for the daily operation of the reception desk during business hours

Coordinate and work with colleagues and security guards to ensure front desk coverage requirements are met, including coverage for lunch, breaks and days off

Greet and register guests and visitors, and escort them to the appropriate meeting room or waiting area

Handle and direct incoming calls to appropriate staff members in a professional manner

Coordinate bar area and meeting room reservations and related setup arrangements

Monitor visitors’ access and maintain security awareness

Coordinate company car reservations and prepare related reports

Handle courier and forwarding orders

Maintain the reception and common areas in a clean and tidy manner

Provide general office administration and clerical support, such as document updating and filing

Provide logistics support for company events

Perform ad hoc duties as assigned by the supervisor

Requirements

Diploma holder or above

At least 1 year of working experience in customer service

Good command of spoken English and Chinese (Cantonese and Mandarin)

Outgoing personality with excellent interpersonal and communication skills

Well organized, with the ability to prioritize work in a sensible manner

Good telephone manner and proficiency in multi-line telephone systems

Helpful, polite and professional

Able to handle emotional or difficult customers in a calm and professional manner