Receptionist

Airport Authority Hong Kong; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

Airport Authority Hong Kong invites a seasoned receptionist to join our team at HKIA. The role involves welcoming guests, handling phone calls and inquiries, and coordinating visitor registration with facilities services.

You will oversee reception operations, maintain directories, and support daily admin tasks. We seek a diploma or equivalent with at least 5 years of experience in a large organization, excellent customer service, and strong English and Chinese communication.

Qualifications

• Diploma or secondary education required or equivalent.
• At least 5 years' experience managing reception in a sizeable organization.
• Excellent customer service skills handling inquiries or complaints and greeting guests.
• Good team player with strong communication and interpersonal skills.
• Professional telephone manner and service-oriented mindset.
• Proactive, well-organized and detail-oriented with English and Chinese fluency; Putonghua preferred.

Responsibilities

• Provide professional reception services: greet guests, answer calls, handle inquiries, arrange IDD and teleconferences.
• Coordinate with facilities contractor on visitor registration and card issuance.
• Oversee reception contractor performance at HKIA Tower reception.
• Maintain up-to-date telephone directory and console information.
• Monitor lobby operations during events to minimize disruption.
• Support daily office administration including supplies and courier coordination.
• Ensure reception counter and lobby are clean and orderly.
• Prepare monthly statistics reports on reception services.
• Perform ad hoc duties as assigned.

Skills

Customer service

Communication

Telephone etiquette

Teamwork

English language

Putonghua

Education

Diploma or Secondary education

Job description

Where Your Career Takes Flight

Airport Authority Hong Kong (AA) manages and operates Hong Kong International Airport, one of the finest and busiest airports in the world.

We now invite high calibre talent with creativity and passion to join us for a rewarding and meaningful career journey.

We care for our people and provide colleagues with a fair, open and supportive workplace.

By joining us, you will contribute to the continued success and growth of a key infrastructure and economic engine of Hong Kong, gaining invaluable experiences in a unique environment and enjoying boundless opportunities to unleash your full potential.

Together we will share the pride of our leadership status in the global aviation industry and our commitment to sustainability.

Responsibilities

• Provide professional reception services, including greeting guests and visitors, handling phone calls and public enquiries, and arranging IDD and teleconference calls for all staff
• Liaise closely with the facilities management services contractor on visitor registration and visitor card issuance to ensure smooth reception operations
• Oversee the performance of facility management services contractor at reception
• Keep the telephone directory database and telephone console information up to date
• Monitor lobby and reception counter operations during corporate events at HKIA Tower to minimize disruption
• Support daily office administration, including receiving office supplies and coordinating courier deliveries
• Monitor and maintain the cleanliness and tidiness of the reception counter and lobby
• Prepare monthly statistics reports on reception services
• Perform any ad hoc duties as assigned

Requirements

• Diploma graduate/ Secondary graduate or above
• At least 5 years' working experience preferably managing reception counter in sizeable organization
• Excellent customer service skills in handling customers' enquiries or complaints and greeting guests
• Good team player with excellent communication and interpersonal skills
• Strong customer service mindset with professional telephone manner
• Service-orientated, diplomatic, and professional
• Proactive, enthusiastic, well-organized, confident and detail-oriented
• Good command of spoken and written English and Chinese. Fluent in Putonghua is preferred