Receptionist (Ref: B0P0)

Jebsen & Co Ltd; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Job summary

Jebsen & Co Ltd in Hong Kong is seeking a professional Receptionist to manage the daily front desk operations and welcome guests with a positive, helpful attitude.

You will coordinate with staff and security, greet visitors, handle calls, and support meetings and events. A diploma or higher and at least 1 year of customer service experience are preferred, with strong English and Chinese language skills.

Qualifications

• Diploma holder or above.
• At least 1 year of working experience in customer service.
• Good command of spoken English and Chinese (Cantonese and Mandarin).
• Outgoing personality with excellent interpersonal and communication skills.
• Well organized, with the ability to prioritize work in a sensible manner.
• Good telephone manner and proficiency in multi-line telephone systems.
• Able to handle emotional or difficult customers in a calm and professional manner.

Responsibilities

• Maintain the reception desk during business hours in a professional manner.
• Greet and register guests and visitors, escort them to meeting rooms or waiting areas.
• Direct incoming calls to appropriate staff in a professional manner.
• Coordinate bar area and meeting room reservations and setup.
• Monitor visitors’ access and maintain security awareness.
• Coordinate company car reservations and prepare related reports.
• Handle courier and forwarding orders.
• Keep reception and common areas clean and tidy.
• Provide general office administration and clerical support.
• Provide logistics support for company events.
• Perform ad hoc duties as assigned by supervisor.

Skills

Interpersonal skills

Communication skills

English/Chinese

Education

Diploma or above

Tools

Phone systems

Job description

Ensure the reception desk is maintained in a professional manner and that all guests and visitors are welcomed and provided with a positive experience.

Key responsibilities

Responsible for the daily operation of the reception desk during business hours

Coordinate and work with colleagues and security guards to ensure front desk coverage requirements are met, including coverage for lunch, breaks and days off

Greet and register guests and visitors, and escort them to the appropriate meeting room or waiting area

Handle and direct incoming calls to appropriate staff members in a professional manner

Coordinate bar area and meeting room reservations and related setup arrangements

Monitor visitors’ access and maintain security awareness

Coordinate company car reservations and prepare related reports

Handle courier and forwarding orders

Maintain the reception and common areas in a clean and tidy manner

Provide general office administration and clerical support, such as document updating and filing

Provide logistics support for company events

Perform ad hoc duties as assigned by the supervisor

Requirements

Diploma holder or above

At least 1 year of working experience in customer service

Good command of spoken English and Chinese (Cantonese and Mandarin)

Outgoing personality with excellent interpersonal and communication skills

Well organized, with the ability to prioritize work in a sensible manner

Good telephone manner and proficiency in multi-line telephone systems

Helpful, polite and professional

Able to handle emotional or difficult customers in a calm and professional manner