Client Operations Executive (B2B - Japanese (JLPT N2 )

ManpowerGroup Greater China; Hong Kong; Presencial; HKD 420 000 - 660 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual Leave 15-18 days

Maternity Leave 16 weeks

Paternity Leave 14 days

Discretionary Bonus

Free Pass Membership

Resumo da oferta

Manpower Group in Hong Kong is hiring a Client Operations Executive to support end-to-end B2B onboarding, system administration, invoicing, and high-level enquiry handling for corporate and banking partners.

This strictly back-office role emphasizes accuracy, process discipline, and data integrity to ensure smooth operations and timely reporting.

Qualificações

• Bachelor's degree required in business, operations or related field.
• 1–3 years in B2B operations, client servicing, sales support or operations administration.
• Advanced MS Excel required; experience with VLOOKUP and Pivot Tables essential.
• Fluency in English, Cantonese and Mandarin; Japanese JLPT N1/N2 a plus.

Responsabilidades

• Execute seamless B2B client onboarding and system account setup with high accuracy.
• Handle client enquiries and escalated issues with timely, thorough resolutions.
• Prepare, reconcile, and deliver monthly invoices and operational reports.
• Support compliance and maintain SOPs across B2B portfolios.
• Assist with ad-hoc system testing and process improvement projects.

Conhecimentos

Advanced MS Excel

CRM/ERP systems

B2B Operations

Formação académica

Bachelor’s Degree in Business Administration/Related

Ferramentas

Excel (VLOOKUP, Pivot Tables)

Descrição da oferta de emprego

• B2B Operations, Client Servicing, Sales Support, Operations Administration
• Preferably within Banking, Financial Services, or Corporate Services).
• Advanced MS Excel proficiency (VLOOKUP, Pivot Tables, and data management tools)

Working Hour

Shift duty; Monday – Friday (08:30 – 17:00 / 09:30 – 18:00 / 10:30 – 19:00)

Job Overview

We are seeking a highly organized, detail-oriented, and analytical Client Operations Executive to support our B2B account administration and operational workflows. This permanent role focuses on end-to-end B2B client onboarding, system administration, invoice/report generation, and high-level enquiry handling for corporate and banking partners.

Note: This is a strictly back-office operational and administrative position. Sales, Business Development, or Relationship Management (RM) profiles will NOT be considered.

Key Responsibilities

• B2B Account Administration: Execute seamless B2B client onboarding, membership registration, and system account set-up with high accuracy.
• Client Enquiry & Issue Resolution: Serve as the primary operational contact for B2B bank client enquiries and escalated complaints, conducting thorough case investigations to deliver timely resolutions.
• Data & Documentation Management: Prepare, reconcile, and deliver monthly invoices, operational reports, and billing documentations using advanced MS Excel functions.
• Operations & Compliance Support: Partner with Operations Managers to maintain deep operational knowledge across all B2B account portfolios while upholding internal policy compliance and standard operating procedures.
• Ad-hoc Projects: Assist with system testing, process enhancement initiatives, and operational projects as assigned.

Job Requirements

• Education & Experience:
  • Bachelor’s Degree in Business Administration, Operations, Supply Chain, or related disciplines.
  • 1–3 years of solid experience in B2B Operations, Client Servicing, Sales Support, or Operations Administration (preferably within Banking, Financial Services, or Corporate Services).
  • Fresh Graduates and candidates from pure Sales/Relationship Management (RM) backgrounds will NOT be considered.
• Technical & Analytical Skills:
  • Advanced MS Excel proficiency is mandatory (hands-on experience with VLOOKUP, Pivot Tables, and data management tools).
  • Proven track record in using internal CRM/ERP systems and database administration tools.
• Language Skills:
  • Excellent command of written and spoken English, Cantonese, and Mandarin (crucial for corporate communications).
  • Proficiency in Japanese (JLPT N1 or N2 required) to support regional corporate clients; fluency in Korean is an added advantage.
• Competencies:
  • Highly meticulous, process-driven, and proactive with strong problem-solving capabilities.
  • Able to thrive in a fast-paced environment and handle tight operational deadlines.

We are offering......

• 15 to 18 days Annual Leave
• 16 weeks Maternity / 14 days Paternity Full Paid Leave
• Discretionary Bonus
• Free Pass Membership