Client Operations Executive (B2B - Japanese (JLPT N2 )

Manpower Services (Hong Kong) Limited; Hong Kong; On-site; HKD 300,000 - 520,000; Full time

Benefits offered by this job

Annual Leave: 15–18 days

Paid parental leave

Job summary

Manpower Services (Hong Kong) Limited is seeking a Client Operations Executive (B2B - Japanese JLPT N2) to support onboarding, system administration, invoicing, and high-level enquiries for corporate banking partners in Hong Kong.

The role is strictly back-office and requires 1–3 years in B2B operations, advanced Excel (VLOOKUP, Pivot Tables), and JLPT N2. English, Cantonese and Mandarin proficiency are expected; candidates with sales/RM backgrounds will not be considered.

Qualifications

• Bachelor’s degree in business or related field.
• 1–3 years in B2B operations or client servicing.
• Strong Excel skills with VLOOKUP and Pivot Tables.
• Experience with CRM/ERP systems and data management.

Responsibilities

• Onboard B2B clients and set up system accounts with high accuracy.
• Handle client enquiries and resolve issues as the primary operations contact.
• Prepare monthly invoices and operational reports with Excel-based processes.
• Support compliance and maintain SOPs across B2B portfolios.
• Assist with system testing and process improvement initiatives.

Skills

Excel Proficiency

Data Analysis

CRM/ERP Systems

Education

Bachelor’s Degree in Business/Operations

Tools

CRM/ERP Systems

Database Tools

Job description

Client Operations Executive (B2B - Japanese (JLPT N2 )

We are seeking a highly organized, detail-oriented, and analytical Client Operations Executive to support our B2B account administration and operational workflows. This permanent role focuses on end-to-end B2B client onboarding, system administration, invoice/report generation, and high-level enquiry handling for corporate and banking partners.

Note: This is a strictly back-office operational and administrative position. Sales, Business Development, or Relationship Management (RM) profiles will NOT be considered.

Key Responsibilities

• B2B Account Administration: Execute seamless B2B client onboarding, membership registration, and system account set-up with high accuracy.
• Client Enquiry & Issue Resolution: Serve as the primary operational contact for B2B bank client enquiries and escalated complaints, conducting thorough case investigations to deliver timely resolutions.
• Data & Documentation Management: Prepare, reconcile, and deliver monthly invoices, operational reports, and billing documentations using advanced MS Excel functions.
• Operations & Compliance Support: Partner with Operations Managers to maintain deep operational knowledge across all B2B account portfolios while upholding internal policy compliance and standard operating procedures.
• Ad-hoc Projects: Assist with system testing, process enhancement initiatives, and operational projects as assigned.

Job Requirements

• Education & Experience:
• Bachelor’s Degree in Business Administration, Operations, Supply Chain, or related disciplines.
• 1–3 years of solid experience in B2B Operations, Client Servicing, Sales Support, or Operations Administration (preferably within Banking, Financial Services, or Corporate Services).
• Fresh Graduates and candidates from pure Sales/Relationship Management (RM) backgrounds will NOT be considered.
• Technical & Analytical Skills:
• Advanced MS Excel proficiency is mandatory (hands-on experience with VLOOKUP, Pivot Tables, and data management tools).
• Proven track record in using internal CRM/ERP systems and database administration tools.
• Language Skills:
• Excellent command of written and spoken English, Cantonese, and Mandarin (crucial for corporate communications).
• Proficiency in Japanese (JLPT N1 or N2 required) to support regional corporate clients; fluency in Korean is an added advantage.
• Highly meticulous, process-driven, and proactive with strong problem-solving capabilities.
• Able to thrive in a fast-paced environment and handle tight operational deadlines.

We are offering......

• 15 to 18 days Annual Leave
• 16 weeks Maternity / 14 days Paternity Full Paid Leave