Client Operations Executive (B2B Client Services & System Admin)

Manpower Group; Hong Kong; On-site; HKD 320,000 - 450,000; Full time

Benefits offered by this job

Annual Leave 15–18 days

Maternity/Paternity Leave 16 weeks / 2

Discretionary Bonus

Free Pass Membership

Job summary

Manpower Group in Hong Kong is seeking a structured Client Operations Executive to support B2B account administration and workflows. The role is strictly back-office, handling onboarding, invoice generation, and high-level enquiries for corporate and banking partners.

Fluent English, Cantonese, and Mandarin are essential; Japanese JLPT N1/N2 is required, with Korean a plus. 1–3 years in related ops is preferred; Bachelor’s degree is expected.

Qualifications

• Bachelor’s degree in business/ops or related fields.
• 1–3 years in B2B operations, client servicing, sales support, or admin.
• Fresh grads in sales/RM won’t be considered.

Responsibilities

• Onboard B2B clients end-to-end with high accuracy.
• Handle client enquiries and issues, escalate when needed.
• Prepare and deliver monthly invoices and operational reports using Excel.
• Maintain compliance and SOP adherence across B2B portfolios.
• Support ad-hoc system testing and process improvements.

Skills

B2B Operations

Client Servicing

Sales Support

Analytical

MS Excel Advanced

English

Cantonese

Mandarin

Japanese JLPT

Korean Handy

Education

Bachelor’s Degree (Business/Operations)

Tools

CRM/ERP systems

Data management tools

Internal databases

Job description

• B2B Operations, Client Servicing, Sales Support, Operations Administration
• Preferably within Banking, Financial Services, or Corporate Services)
• Advanced MS Excel proficiency (VLOOKUP, Pivot Tables, and data management tools)

Working Hour

Shift duty; Monday – Friday (08:30 – 17:00 / 09:30 – 18:00 / 10:30 – 19:00)

Job Overview

We are seeking a highly organized, detail-oriented, and analytical Client Operations Executive to support our B2B account administration and operational workflows. This permanent role focuses on end-to-end B2B client onboarding, system administration, invoice/report generation, and high-level enquiry handling for corporate and banking partners.

Note: This is a strictly back-office operational and administrative position. Sales, Business Development, or Relationship Management (RM) profiles will NOT be considered.

Key Responsibilities

• B2B Account Administration: Execute seamless B2B client onboarding, membership registration, and system account set-up with high accuracy.
• Client Enquiry & Issue Resolution: Serve as the primary operational contact for B2B bank client enquiries and escalated complaints, conducting thorough case investigations to deliver timely resolutions.
• Data & Documentation Management: Prepare, reconcile, and deliver monthly invoices, operational reports, and billing documentations using advanced MS Excel functions.
• Operations & Compliance Support: Partner with Operations Managers to maintain deep operational knowledge across all B2B account portfolios while upholding internal policy compliance and standard operating procedures.
• Ad-hoc Projects: Assist with system testing, process enhancement initiatives, and operational projects as assigned.

Job Requirements

• Education & Experience:
• Bachelor’s Degree in Business Administration, Operations, Supply Chain, or related disciplines.
• 1–3 years of solid experience in B2B Operations, Client Servicing, Sales Support, or Operations Administration (preferably within Banking, Financial Services, or Corporate Services).
• Fresh Graduates and candidates from pure Sales/Relationship Management (RM) backgrounds will NOT be considered.
• Technical & Analytical Skills:
• Advanced MS Excel proficiency is mandatory (hands-on experience with VLOOKUP, Pivot Tables, and data management tools).
• Proven track record in using internal CRM/ERP systems and database administration tools.
• Language Skills:
• Excellent command of written and spoken English, Cantonese, and Mandarin (crucial for corporate communications).
• Proficiency in Japanese (JLPT N1 or N2 required) to support regional corporate clients; fluency in Korean is an added advantage.
• Competencies:
• Highly meticulous, process-driven, and proactive with strong problem-solving capabilities.
• Able to thrive in a fast-paced environment and handle tight operational deadlines.

We are offering......

• 15 to 18 days Annual Leave
• 16 weeks Maternity / 14 days Paternity Full Paid Leave
• Discretionary Bonus
• Free Pass Membership