Client Operations Executive (Japanese Speaking)

Priority Pass (A.P.) Limited; Hong Kong; Hybrid; HKD 300,000 - 420,000; Full time

Benefits offered by this job

Discretionary Bonus

Free Priority Pass Membership

Hybrid work arrangement

Job summary

Priority Pass (A.P.) Limited in Hong Kong (Quarry Bay) is seeking a Client Operations Executive who speaks Japanese to support B2B accounts and client inquiries in a hybrid work setting. You will ensure accounts are set up accurately and manage paperwork, reports, and issue resolution with precision.

The role requires a degree in Business Administration or related fields, plus at least 1 year in customer services, operations, or project support.

Qualifications

• Degree in Business Administration or related disciplines.
• Minimum 1 year of working experience preferably in customer services, operations or project management.

Responsibilities

• Support in ensuring B2B accounts are set-up and administered efficiently and effectively.
• Handle B2B clients' enquiries and complaints.
• Identify and support on cases' investigation and resolution issues.
• Responsible for the invoice / reports and other documentations with clients in a timely manner.
• Work with Operations Managers to acquire and maintain expert knowledge of all aspects of B2B accounts.
• Maintain a strong awareness of good practice business processes and policy compliance.
• Perform ad-hoc project as assigned.

Skills

Japanese language

Customer service

Problem solving

Education

Business Administration degree

Tools

MS Office

Job description

Client Operations Executive (Japanese Speaking)

We are looking for talent to join us at our Quarry Bay office.Priority Pass is the original and market-leading airport experiences programme whichprovides travellers access to over 1300 lounges and airport experiences in over 650 airports across 148 countries, including a growing number of airport dining and spa offerings worldwide.Our membership programme is backed by almost 30 years of experience and during this time we have offered millions of Members an enhanced airport experience. Our continued investment and dedication to the customer experience means we remain number one.

We are offering......

Hybrid work arrangement (work from home/office)

15 to 18 days Annual Leave

16 weeks Maternity / 14 days Paternity Full Paid Leave

Discretionary Bonus

Free Priority Pass Membership (unlimited airport lounge access)

About this role......

Support in ensuring B2B accounts are set-up and administered efficiently and effectively

Handle B2B clients' enquiries and complaints

Identify and support on cases' investigation and resolution issues

Responsible for the invoice / reports and other documentations with clients in a timely manner

Work with Operations Managers to acquire and maintain expert knowledge of all aspects of B2B accounts

Maintain a strong awareness of good practice business processes and policy compliance

Perform ad-hoc project as assigned

You might fit for the role if you have...

Degree in Business Administrationor related disciplines

Minimum 1 year of working experience preferably in customer services, operations or project management

Account servicing or Sales Support/Administration experience, preferably in banking / finance industry

Excellent inter-personal, customer servicing and problem-solving skills

Excellent command of written and spoken English, Chinese (Cantonese and Putonghua) and Japanese (JLPT N2 or above is preferred)

Proficient in other Asian languages is an advantage

Proactive, detail-oriented, highly organized in work procedures

Able to work in a fast-paced environment and meeting tight timelines

Well versed in MS Office and hands on experience in using systems