CLAIMS SUPERVISOR (EC / MOTOR)

Asia Insurance; Hong Kong; On-site; HKD 420,000 - 640,000; Full time

Job summary

Asia Insurance in Hong Kong is seeking an experienced Claims Supervisor to oversee end-to-end claims handling, ensuring compliance with company policies and regulatory standards.

You will coordinate activities with internal teams, insureds, brokers, and adjusters, review documentation, and support junior staff while driving service levels and timely settlements.

Qualifications

• Degree or Higher Diploma in Business Administration, Finance, Insurance, or related field.
• Minimum 5 years in general insurance claims with 1–2 years in supervision.
• Knowledge of claims handling procedures, policy coverage interpretation, and liability assessment.
• Professional insurance qualifications such as ACII or ANZIIF would be an advantage.
• Strong command of written and spoken English; proficiency in Chinese would be an advantage.

Responsibilities

• Oversee end-to-end claims handling in line with company policies, regulatory requirements and service standards.
• Review policy terms, endorsements, and declarations to confirm coverage and establish claim files.
• Coordinate claims handling activities with internal departments, insureds, brokers, adjusters, and other relevant parties.
• Review and assess claim documentation for completeness and compliance with applicable requirements.
• Conduct claims investigations and gather relevant information to support claim assessment.
• Assess claim liabilities, determine settlement amounts, and submit recommendations for approval.
• Negotiate and communicate with claimants, brokers, service providers, and other stakeholders to achieve fair and timely resolutions.
• Manage claim settlements and ensure payments are processed accurately and promptly.
• Provide support to the claims team, including correspondence preparation and monthly report compilation.
• Review claim documentation, correspondence, reserves, and settlement recommendations within delegated authority limits.
• Handle complex claims and provide technical guidance on claims-related matters.
• Coach and support junior team members to ensure service standards and turnaround times are met.
• Support the enhancement of claims procedures and improvement of operational workflows.
• Participate in departmental projects and undertake other ad hoc assignments as required.

Skills

Leadership

Analytical thinking

Problem solving

Decision making

Interpersonal skills

Communication

Negotiation

Stakeholder management

MS Office

English proficiency

Chinese language

Education

Degree or Higher Diploma in Business Administration/Finance/Insurance

Tools

MS Office

Job description

(Job Ref: AI/ CSUP/WS)

Job Responsibilities

The successful candidate will oversee end-to-end claims handling in accordance with company policies, regulatory requirements, and established service standards. Key responsibilities include:

• Review policy terms, endorsements, and declarations to confirm coverage and establish claim files.
• Coordinate claims handling activities with internal departments, insureds, brokers, adjusters, and other relevant parties.
• Review and assess claim documentation for completeness and compliance with applicable requirements.
• Conduct claims investigations and gather relevant information to support claim assessment.
• Assess claim liabilities, determine appropriate settlement amounts, and submit recommendations for approval.
• Negotiate and communicate with claimants, brokers, service providers, and other stakeholders to achieve fair and timely claim resolutions.
• Manage claim settlements and ensure payments are processed accurately and promptly.
• Provide support to the claims team, including correspondence preparation and monthly report compilation.
• Review claim documentation, correspondence, reserves, and settlement recommendations within delegated authority limits.
• Handle complex claims and provide technical guidance on claims-related matters.
• Coach and support junior team members to ensure service standards and turnaround times are consistently met.
• Support the enhancement of claims procedures and the improvement of operational workflows.
• Participate in departmental projects and undertake other ad hoc assignments as required.

Requirements

• Degree or Higher Diploma in Business Administration, Finance, Insurance, or a related discipline.
• Minimum 5 years of relevant experience in general insurance claims, preferably in EC or Motor insurance, including at least 1–2 years in a supervisory capacity.
• Sound knowledge of claims handling procedures, policy coverage interpretation, and liability assessment.
• Professional insurance qualifications, such as ACII, ANZIIF, or an equivalent designation, would be an advantage.
• Good command of written and spoken English; proficiency in Chinese would be an advantage.
• Strong leadership, analytical, problem-solving, and decision-making skills.
• Good interpersonal and communication skills, with a customer-oriented mindset.
• Strong negotiation and stakeholder management skills.
• Proficiency in Microsoft Office applications.

(All information provided by applicants will be used in strict confidence in accordance with the Company's personal data policy for recruitment-related purposes only.)

Asia Insurance is one of the leading general insurers in HK. Founded in 1959, Asia Insurance is noted for its financial strength (strong capitalization, high liquidity and a Standard & Poor's “A” rating), wide distribution network & quality client base. Asia Insurance constantly focuses on growth & innovation & has formed a number of successful joint ventures and partnerships around the region, including in Mainland China. It provides a broad range of professionally designed personal, commercial & financial insurance products. Apart from its head office in HK and branch office in Macau, Asia Insurance distributes its products and services via its offices or close partners in other countries.