CLAIMS SUPERVISOR (EC / Motor) (Job Ref: AI/CSUP/JD)

Asia Insurance; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Benefits offered by this job

5-day workweek

16-18 days annual leave

Personal time off

Birthday leave

Double pay

Discretionary performance bonus

Medical plan

Job summary

Asia Insurance in Hong Kong seeks a Claims Supervisor (EC / Motor) to oversee end-to-end claims handling in line with company policies and regulatory requirements. You will coordinate with internal teams, insureds, brokers and adjusters to ensure fair, timely settlements.

The role requires a degree or higher diploma in a related field, at least 5 years in general insurance claims (EC/Motor preferred) and 1–2 years in supervision. English proficiency is essential; Chinese is an advantage.

Qualifications

• Degree or Higher Diploma in Business Administration, Finance, Insurance, or related discipline.
• Minimum 5 years general insurance claims experience, EC or Motor preferred, 1–2 years in supervisory role.
• Knowledge of claims handling procedures, policy coverage interpretation, and liability assessment.
• Professional qualifications such as ACII or ANZIIF are a plus.
• English proficiency required; Chinese a plus.

Responsibilities

• Oversee end-to-end claims handling in line with company policies and service standards.
• Review policy terms, endorsements, and declarations to confirm coverage and establish claim files.
• Coordinate claims handling with internal departments, insureds, brokers, adjusters and other parties.
• Review and assess claim documentation for completeness and compliance.
• Conduct investigations and gather information to support assessment.
• Assess liabilities, determine settlement amounts, and submit recommendations.
• Negotiate with claimants, brokers and providers for fair, timely resolutions.
• Manage settlements and ensure payments are processed accurately.
• Support claims team with correspondence and monthly reports.
• Mentor junior staff to maintain service standards and turnaround times.
• Assist in improving procedures and workflows; participate in projects.

Skills

Leadership

Analytical thinking

Problem solving

Decision making

Interpersonal skills

Communication

Negotiation

Stakeholder management

MS Office

Education

Degree or Higher Diploma in Business Administration/Finance/Insurance

Tools

Microsoft Office

Job description

CLAIMS SUPERVISOR (EC / Motor) (Job Ref: AI/CSUP/JD)

Asia Insuranceis one of the leading general insurers in Hong Kong and Macau. We take pride in our broad range of insurance products, providing tailored and flexible solutions focusing on coverage and care. Our goal is to help our clients protect what is important to them.

With people as our focus, our experts offer reliable advice and responsive and dedicated customer services through our agents, brokers, and business partners. We take a professional, innovative, and consumer-centric approach to ensure that all customers receive the maximum protection from their investments.

We have established a robust global footprint through an extensive network of highly regarded partnerships and successful joint ventures. While maintaining a strong presence in Hong Kong and Macau, we also deliver products and services through our international branch network.

Renowned for our financial strength, which is marked by robust capitalisation, high liquidity, and prestigious Standard & Poor’s “A” ratings in the Insurer Financial Strength Ratings and Issuer Credit Ratings, we are a trusted partner to our long-term business collaborators.

Looking ahead, we aim to work together with our colleagues to continuously improve our service quality, expand our product range and diversify into new territories. We strive to bring a prosperous future to our company and Hong Kong.

We believe that transparency and fairness are essential to retaining and developing top talent. Our hiring and promotion practices are designed to provide equal opportunities for growth and career progression.

We are committed to building an inclusive workplace where diverse perspectives are valued, respected, and empowered. All qualified applicants are encouraged to apply.

Job Responsibilities

The successful candidate will oversee end-to-end claims handling in accordance with company policies, regulatory requirements, and established service standards. Key responsibilities include:

Review policy terms, endorsements, and declarations to confirm coverage and establish claim files.

Coordinate claims handling activities with internal departments, insureds, brokers, adjusters, and other relevant parties.

Review and assess claim documentation for completeness and compliance with applicable requirements.

Conduct claims investigations and gather relevant information to support claim assessment.

Assess claim liabilities, determine appropriate settlement amounts, and submit recommendations for approval.

Negotiate and communicate with claimants, brokers, service providers, and other stakeholders to achieve fair and timely claim resolutions.

Manage claim settlements and ensure payments are processed accurately and promptly.

Provide support to the claims team, including correspondence preparation and monthly report compilation.

Review claim documentation, correspondence, reserves, and settlement recommendations within delegated authority limits.

Handle complex claims and provide technical guidance on claims-related matters.

Coach and support junior team members to ensure service standards and turnaround times are consistently met.

Support the enhancement of claims procedures and the improvement of operational workflows.

Participate in departmental projects and undertake other ad hoc assignments as required.

Requirements

Degree or Higher Diploma in Business Administration, Finance, Insurance, or a related discipline.

Minimum 5 years of relevant experience in general insurance claims, preferably in EC or Motor insurance, including at least 1–2 years in a supervisory capacity.

Sound knowledge of claims handling procedures, policy coverage interpretation, and liability assessment.

Professional insurance qualifications, such as ACII, ANZIIF, or an equivalent designation, would be an advantage.

Good command of written and spoken English; proficiency in Chinese would be an advantage.

Strong leadership, analytical, problem-solving, and decision-making skills.

Good interpersonal and communication skills, with a customer-oriented mindset.

Strong negotiation and stakeholder management skills.

Proficiency in Microsoft Office applications.

Other Job Openings

We are always looking for people who are passionate and want to make a difference in the insurance industry. Join Asia Insurance and be part of our family. We offer 5-day workweek,16-18 days annual leave, paid personal time off, birthday leave, double pay,discretionary performance bonusand medical plan.Remuneration package will be commensurate with qualifications and experience.