Senior Claims Officer

Golden Key Personnel Consultancy Limited; Hong Kong; On-site; HKD 520,000 - 760,000; Full time

Job summary

Golden Key Personnel Consultancy Limited is seeking an experienced Claims Manager to oversee Motor, Employees' Compensation (EC) and Property/Casualty claims in Hong Kong. You will supervise the claims team, drive day-to-day operations, investigate cases and improve the claims process while ensuring timely payments and regulatory compliance.

The role requires a degree and ANZIIF Senior Associate or ACII preferred, with at least 5 years in claims management, and strong leadership, negotiation and

Qualifications

• Degree holder with ANZIIF (Senior Associate) or ACII preferred.
• Minimum of 5 years of relevant working experience with a proven track record in claims management, particularly EC and property casualty.
• Demonstrated experience in team management and training capabilities.
• Proficient in MS Windows & Office operations.
• Good negotiation and communication skills.
• Proficient in written and spoken English and Chinese.

Responsibilities

• Promptly handle Motor, Employees' Compensation (EC) and Property/Casualty claims.
• Seek verification from stakeholders to ensure delivery of focused claims service.
• Supervise the claims team in daily claims operation and continuous process improvement.
• Assist manager in preparation of management reports on claims data analysis.
• Develop claims handling strategies to ensure appropriate reserves and appropriate investigations.
• Ensure legal compliance, adhere to claims processes, and timely payments.
• Facilitate the settlement of complex claims and related paperwork.
• Assist with ad-hoc duties as assigned by manager.

Skills

Claims management

Team leadership

Negotiation

Communication

Microsoft Office

Bilingual English/Chinese

Education

ANZIIF Senior Associate

ACII

Tools

MS Windows

MS Office

Job description

Handle Motor, Employees' Compensation (EC) and Property/Casualty claims. Supervise the claims team in daily claims operation, enquiry and continuous claims process improvement. Develop claims handling strategies to ensure that appropriate reserves are set up with due investigations conducted and appropriate specialists engaged.

Key responsibilities

• Promptly handle Motor, Employees' Compensation (EC) and Property/Casualty claims
• Seek verification from stakeholders to ensure the delivery of focused claims service
• Supervise the claims team in daily claims operation, enquiry and continuous claims process improvement
• Assist manager in preparation of management reports on claims data analysisDevelop claims handling strategies to ensure that appropriate reserves are set up with due investigations conducted and appropriate specialists engaged
• Ensure legal compliance, adhere to claims processes, and timely payments
• Facilitate the settling of complex claims and process related paperwork
• Assist with ad-hoc duties as assigned by manager

About you

• Degree holder with ANZIIF (Senior Associate) or ACII qualification is preferable
• Minimum of 5 years of relevant working experience with a proven track record in claims management, particularly employee compensation (EC) and property casualty claims
• Demonstrated experience in team management and training capabilities
• Proficient in MS Windows & Office operations
• Good negotiation and communication skills
• Proficient in use of written/oral English and Chinese Languages
• Self-motivated, independent, detailed-minded and willing to learn
• Immediately available or short notice is highly preferred