Card Security Assistant Manager: Fraud & Risk

Hong Kong Job Consulting; Hong Kong; On-site; HKD 469,000 - 759,000; Full time

Job summary

Local Bank in Hong Kong is seeking an Assistant Manager for Card Security to join the Operations Division. You will be responsible for investigating fraud cases, analyzing trends, and supporting AML monitoring and dispute handling to minimize losses.

The role requires relevant experience in credit card fraud and familiarity with dispute rules; you will work with various teams and contact cardholders as needed to coordinate fraud responses and card replacements.

Qualifications

• University graduate with minimum 3 years relevant experience or secondary education with 5 years relevant experience.
• Sound knowledge of Credit Card Fraud.
• Knowledge of Credit Card Dispute Rules & Regulations will be an advantage.

Responsibilities

• Perform fraud cases investigation by gathering and reviewing information, make suggestions for fraud investigation results.
• Handle fraud prevention by analyze & recommend new fraud trends, take necessary actions in a timely & professional manner to minimize fraud loss.
• Assist in law enforcement institutions and Retail Credit Department in fraud related matters
• Contact cardholders for fraud related issues and provide support such as arranging card replacement when the accounts are at risk
• Assist in AML monitoring, chargeback cases & other duties such as User Acceptance Test (UAT) assigned
• Support team / section head and undertake the assigned roles and tasks

Skills

Fraud investigation

Fraud prevention

AML monitoring

Customer contact

Education

University degree

Secondary education

Job description

Local Bank in Hong Kong is seeking an Assistant Manager for Card Security to join the Operations Division. You will be responsible for investigating fraud cases, analyzing trends, and supporting AML monitoring and dispute handling to minimize losses.

The role requires relevant experience in credit card fraud and familiarity with dispute rules; you will work with various teams and contact cardholders as needed to coordinate fraud responses and card replacements.