Senior Credit Card Authorization & Fraud Detection Lead

Hong Kong Job Consulting; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

Hong Kong Job Consulting is recruiting for a Senior Officer, Credit Card Authorization & Fraud Detection, in Hong Kong. The role focuses on maintaining 7x24 hotline support for cardholders and merchants, supervising authorizers, and assisting in fraud monitoring.

The successful candidate will have credit card authorization experience and be able to work under pressure, including shift duties, with strong English and Chinese communication skills.

Qualifications

• Degree holder with minimum 3 years credit card authorization experience, or secondary educated with at least 5 years in customer services.
• Excellent service manner.
• Mature and able to work independently and under pressure.
• Willing to work in shift duty.
• Good command of spoken and written English and Chinese.
• Candidates with more experience will be considered for Senior Authorization Officer.

Responsibilities

• Maintain a smooth 7x24 hours hotlines services to cardholders, merchants and acquiring banks
• Supervise and provide coaching to authorizer
• Support hotlines services to cardholder, merchants and acquiring Banks
• Support daily authorization services and fraud monitoring
• Assist in user acceptance tests or system enhancement projects when required

Skills

Customer service

Coaching

Bilingual English/Chinese

Education

Bachelor's degree

Secondary education

Job description

Hong Kong Job Consulting is recruiting for a Senior Officer, Credit Card Authorization & Fraud Detection, in Hong Kong. The role focuses on maintaining 7x24 hotline support for cardholders and merchants, supervising authorizers, and assisting in fraud monitoring.

The successful candidate will have credit card authorization experience and be able to work under pressure, including shift duties, with strong English and Chinese communication skills.