Credit Card Fraud Control Leader

Bank of Communications Co.,Ltd.; Hong Kong; On-site; HKD 800,000 - 1,000,000; Full time

Job summary

Bank of Communications Co., Ltd. Hong Kong Branch is seeking an experienced professional to join the Credit Card Fraud Control team.

The role will focus on establishing and implementing fraud management in line with regulatory and internal requirements, tuning systems to detect suspicious transactions, and handling disputes and chargebacks with customers. Ideal candidates hold a degree in Business Administration or related fields and have at least five years of banking experience in credit card

Qualifications

• Degree holder or above in Business Administration or related disciplines or equivalent qualifications at HKQF level 5.
• Minimum of 5 years' banking experience in credit card fraud control.
• Sound knowledge of credit card dispute/charge back rules and relevant regulations.
• Good analytical skills, attention to details, and able to work independently.
• Good command of spoken and written English and Chinese (Mandarin).

Responsibilities

• Establish and implement at credit card fraud management in accordance with regulatory and internal requirements.
• Fine tuning system capability to identify potential fraudulent credit card transactions.
• Closely monitor market fraud trend, analyse and recommend actions to minimize fraud loss.
• Handle dispute/charge back requests, including contact customer, conduct investigation and provide recommendation/conclusion.
• Liaise with law enforcement officials.

Skills

Analytical skills

Attention to detail

Independent worker

English proficiency

Mandarin Chinese

Education

Bachelor's degree in Business Administration or related

Job description

Bank of Communications Co., Ltd. Hong Kong Branch is seeking an experienced professional to join the Credit Card Fraud Control team.

The role will focus on establishing and implementing fraud management in line with regulatory and internal requirements, tuning systems to detect suspicious transactions, and handling disputes and chargebacks with customers. Ideal candidates hold a degree in Business Administration or related fields and have at least five years of banking experience in credit card