Department Head, Credit Card Operations (Banking)

Hong Kong Job Consulting; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Local Chinese Bank in Hong Kong is seeking a Department Head to be accountable for the overall operations of the Credit Card Centre.

Responsibilities include AML monitoring, fraud trend analysis, merchant education on card acceptance, risk-based decisioning on over-limit transactions, and strategies to improve collection of outstanding credit while ensuring regulatory compliance.

Qualifications

• Degree holder in Banking and Finance, Business Administration or related disciplines.
• Minimum 10 years of experience related to credit card management and sound knowledge of credit card products and services.
• Familiar with Codes & Conduct of regulatory bodies and card associations (Visa, MasterCard, UnionPay).
• Knowledge of fraud trends and market information in banking products and services.
• Strong interpersonal, communication and people-management skills.
• Proficiency in English and Chinese including Mandarin.

Responsibilities

• Oversee AML transactions monitoring and ensure smooth operations of Authorization, Security and Collection teams.
• Conduct data analysis to understand fraud trends and propose actions to mitigate losses.
• Educate merchants on proper card acceptance procedures and fraud awareness.
• Make sound decisions on over-limit/fraudulent transactions within authority; reduce credit and fraud losses through preventive measures.
• Develop strategies to improve collection of outstanding credit and review policies to avoid excessive arrears.
• Ensure adherence to internal policies and external regulatory requirements.

Skills

Fraud detection

Data analysis

Credit card operations

Governance and compliance

People management

English and Chinese communication

Education

Degree in Banking and Finance or related

Job description

Department Head, Credit Card Operations (Banking)

Job Openings Department Head, Credit Card Operations (Banking)

About the job Department Head, Credit Card Operations (Banking)

Department Head, Credit Card Operations (Banking)

A fast-growing local Chinese Bank with strong presence across Hong Kong, China & overseas is looking for a high-calibre Department Head to be accountable for the overall operations of the Credit Card Centre.

Responsibilities:

• Oversee AML transactions monitoring and ensure smooth operations of Authorization, Security and Collection teams
• Conduct and analyze data analysis to understand current fraud trend and recommend action plan to mitigate the fraud losses
• Develop and educate merchants the proper procedures in card acceptance and raise their alertness to fraudulent card activities
• Make sound decision on over-limit or problem authorization transactions within delegated authority; attain and maintain a low credit and fraud loss rate by setting up preventive measures and conducting investigation on fraudulent activities such as application frauds, collusion, money laundering, lost & stolen, counterfeit card transactions
• Develop and implement a strategy to improve the collection of outstanding credit, review collection policies and procedures to avoid excessive outstanding credit
• Ensure adherence & compliance to all internal policies/guidelines and external regulatory requirements

Requirements:

• Degree holder major in Banking and Finance, Business Administration or related disciplines
• Minimum 10 years of experience related to credit card management and possess sound knowledge of credit card products and services
• Sound knowledge on Codes & Conduct of regulatory bodies, for instance, Code of Banking Practice, HKMA Supervisory Policy manual (SPM, AML/CTF guidelines, PDPO, etc.) and Rules and Regulations of the Card Associations, e.g., Visa, MasterCard and UnionPay, etc.
• Possess comprehensive knowledge of fraud trend and related market information as well as the products and services provided by the banks
• Strong interpersonal, communication and people management skills to deal with various levels of staff, peers and other departments
• Proficiency in both spoken and written English and Chinese including Mandarin