VP, Branch Network Office

OCBC Bank (Hong Kong) Limited; Hong Kong; On-site; HKD 500,000 - 700,000; Full time

Benefits offered by this job

Competitive base salary

Holistic, flexible benefits

Community initiatives

Learning and professional development opportunities

Job summary

OCBC Bank (Hong Kong) Limited is seeking a skilled professional to enhance branch operations by leading efficiency projects and providing essential support to branch staff. The ideal candidate will possess solid experience in retail banking and demonstrate strong analytical, presentation, and problem-solving abilities.

With a degree in a relevant discipline and at least five years of experience in branch operations, the candidate must be proficient in both Chinese and English and comfortable working independently. Attractive benefits and professional development opportunities are offered.

Qualifications

• Minimum 5 years of retail banking experience with good knowledge of branch operations.
• Mature, proactive, and able to work independently.

Responsibilities

• Lead projects for improving branch operation efficiency.
• Support branches in daily operational and administration matters.
• Prepare and conduct operational training for branch staff.
• Oversee branch operation quality and control.

Skills

Analytical skills

Presentation skills

Problem-solving skills

Proficient in MS Office (Excel, Word, PowerPoint)

Bilingual in Chinese and English

Education

Degree holder in related discipline

Job description

PURPOSE OF THE ROLE

To succeed in this role, you'll need to be proactive and flexible, with a strong focus on delivering results. You'll work closely with our branch staff to identify and resolve operational issues and provide support and guidance to help them achieve their goals. You'll also need to be able to analyze data and make informed decisions to drive business growth.

WHAT YOU WILL BE DOING

• Lead and contribute to projects for improving branch operation efficiency via centralization, automation and process simplification
• Support branches in various daily operational and administration matters
• Prepare and conduct operational training for branch operation staff
• Oversight on branch operation quality and control
• Review and comment procedure manual to align with the operational workflow
• Involve branch network planning and co-ordinate with stakeholders for branch modernization projects such as branch open/closure
• Work with Human Resources Division on branch staffing matters such as resources planning, inter‑branch staff transfer
• Manage Branch Mystery Shopper Program

WHAT WE ARE LOOKING FOR

• Degree holder or related discipline
• Minimum 5 years retail banking experience with good knowledge on branch operations
• Proficient in both written and spoken Chinese and English
• Mature, proactive and able to work independently
• Strong analytical, presentation and problem‑solving skills
• Proficient in MS Office applications including Excel, Word and PowerPoint

WHAT WE OFFER

• Competitive base salary
• A suite of holistic, flexible benefits to suit every lifestyle
• Community initiatives
• Industry‑leading learning and professional development opportunities