Assistant Retail Operations Manager

MM HK Retail Limited; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

MM HK Retail Limited, part of the Max Mara Group in HK and Macau, is seeking an experienced retail leader to drive daily store operations and cross-department collaboration. You will guide sales performance, inventory control, and service standards while steering promotional campaigns and staff training.

The role requires 6–8 years in retail management with 2–3 years in a supervisory capacity and excellent English, Cantonese, and Mandarin communication skills. Based in Wan Chai District, HK.

Qualifications

• Minimum 6–8 years of experience in retail store management or operations.
• 2–3 years in a supervisory role.
• Strong business acumen with focus on sales data and KPIs.
• Proven leadership and coaching abilities.

Responsibilities

• Assist in managing daily retail store operations and lead cross-department communication.
• Analyze store sales figures and KPIs for management review and strategy.
• Collaborate with Visual Merchandising, Merchandising, Marketing, and Training teams on initiatives.
• Monitor market trends and customer behavior to identify opportunities and improve performance.
• Mentor store leaders and frontline teams to maintain service standards and training.
• Lead special retail projects and support senior management as needed.

Skills

Store management

Sales analytics

Leadership

Cross-functional leadership

People management

Job description

Assist in managing daily retail store operations, actively leading cross-departmental communication and planning to optimize overall operational efficiency, service excellence, and inventory control.

Analyze store sales figures and operational KPIs for management review; support the formulation and implementation of actionable business strategies to maximize sales and hit targets.

Partner closely with Visual Merchandising, Merchandising, Marketing, and Training teams to drive cohesive, high-impact retail initiatives and promotional campaigns.

Track market trends, competitor activity, and changing customer buying behaviors to identify strategic sales opportunities and improve store performance.

Mentor and coach store leaders and frontline teams, ensuring staff deliver exceptional service standards while facilitating ongoing product and operational training.

Lead special retail projects and perform other duties as assigned by the management.

Requirements

Minimum 6–8 years of relevant experience in retail store management or retail operations, with at least 2–3 years in a supervisory role.

Strong business acumen with high sensitivity to sales data and operational KPIs.

Proven leadership and people management skills, with the ability to inspire, coach, and guide store teams.

Strong interpersonal, problem-solving, and cross-departmental communication skills.

High flexibility, adaptability, and resilience in a fast-paced retail environment.

Good command of written and spoken English, Cantonese, and Mandarin.

MM HK Retail Limited operates a total of 7 international fashion brands under Max Mara Group in HK and Macau, including Max Mara, Sportmax, Weekend Max Mara, MAX&Co. , iBLUES, Marella, Marina Rinaldi.

Max Mara was established in 1951, a forerunner of ready-to-wear of the day. The brand has embraced “the passion and the tradition in a conscious evolution” as its core philosophy. Known for precise, clean and decisive lines in its tailoring, Max Mara’s collections offer sophisticated garments with a couture personality. Building its foundations on the highest quality materials, in-depth research into wearability,and creative studies on cuts with attention to the smallest details.

MM HK Retail Limited operates a total of 7 international fashion brands under Max Mara Group in HK and Macau, including Max Mara, Sportmax, Weekend Max Mara, MAX&Co. , iBLUES, Marella, Marina Rinaldi.

Max Mara was established in 1951, a forerunner of ready-to-wear of the day. The brand has embraced “the passion and the tradition in a conscious evolution” as its core philosophy. Known for precise, clean and decisive lines in its tailoring, Max Mara’s collections offer sophisticated garments with a couture personality. Building its foundations on the highest quality materials, in-depth research into wearability,and creative studies on cuts with attention to the smallest details.

Wan Chai District, HK