Boutique Operations Manager

RecruitFirst Limited; Hong Kong Island; On-site; HKD 300,000 - 500,000; Full time

Job summary

RecruitFirst Limited invites applications for a Store Operations Manager at a leading luxury fashion brand in Hong Kong. You will lead the BOH and operations teams, oversee inventory, after-sales care, and boutique administration to ensure an excellent customer journey.

The ideal candidate has at least 5 years in luxury retail, with 4 in supervision, fluent Cantonese, English and Mandarin, and proven leadership under pressure; Diploma or above, proactive and detail oriented.

Qualifications

• Diploma or above.
• Minimum 5 years of relevant experience, with at least 4 years in a supervisory role in luxury retail.
• Store Manager/Assistant Store Manager are welcome to apply.
• Detail-minded, well organised and numerically sensitive.
• Self-motivated, proactive and able to work under pressure.
• Strong leadership and communication skills.
• Proficient in Cantonese, English and Mandarin.

Responsibilities

• Oversee inventory management, product flow and operational efficiency in accordance with company regulations.
• Prevent stock loss and stock damage; monitor BOH capacity and work with the Boutique Manager / Department Manager on replenishment.
• Manage after-sales / care services, defective items and local damage cost control.
• Lead stock deliveries, client repairs and merchandise transfers from warehouse, other stores and repair workshop.
• Conduct daily routine spot checks, housekeeping standards and stock-take investigations.
• Lead boutique audit and ensure procedures are completed on time.
• Lead the BOH team, including Cashier, Store Administrator, Stock Assistant, Tailor, Shop Attendants and part-timers.
• Prepare and update operational reports and manage attendance, leave and monthly commissions.
• Maintain boutique expenses and petty cash; ensure compliance with retail handbook.

Education

Diploma or above

Job description

A leading luxury fashion brand recognised for its couture, ready-to-wear and accessory collections.

Job Highlights

Lead boutique operations, back-of-house and administrative functions

Work closely with the Boutique Manager to drive operational excellence

Opportunity to manage a multi-function BOH team in a luxury retail environment

Focus on inventory, after-sales care, boutique administration and store maintenance

Job Description

The Store Operations Manager is responsible for putting store team members in the best conditions to perform by leading boutique operations, image / maintenance matters and administrative procedures. The incumbent reports to the Boutique Manager and leads the back-of-house (BOH) and operations team to secure efficiency, effectiveness and service standards, with the aim of supporting an excellent customer journey in store.

Key Responsibilities

Operations

Oversee inventory management, product flow and operational efficiency in accordance with company regulations

Prevent stock loss and stock damage; monitor BOH capacity and work with the Boutique Manager / Department Manager on replenishment

Manage after-sales / care services, defective items and local damage cost control

Lead stock deliveries, client repairs and merchandise transfers from warehouse, other stores and repair workshop

Conduct daily routine spot checks, housekeeping standards and stock-take investigations

Lead boutique audit and ensure procedures are completed on time

People Management

Lead the BOH team, including Cashier, Store Administrator, Stock Assistant, Tailor, Shop Attendants and part-timers

Manage work schedules, grooming standards and job duty allocation

Provide coaching, set individual goals, monitor performance and support team development

Propose operational solutions to the Boutique Manager and foster collaboration across boutique teams

Oversee cashiering, till reconciliation, daily closing, transaction updates, emails and packaging

Prepare and update operational reports

Validate staff attendance, leave, overtime and monthly commission records for timely submission

Manage boutique expenses and petty cash

Maintain documentation and streamline work processes for operational efficiency

Ensure compliance with retail handbook, procedures and related regulations

Oversee boutique maintenance, IT issues and vendor performance

Act as the liaison between store, office operations and IT support

Ensure adequate supply of boutique materials, systems, equipment and uniforms

Maintain store tidiness and professional image in line with company standards

Requirements

Diploma or above

Minimum 5 years of relevant experience, with at least 4 years at supervisory level in the luxury retail industry

Store Manager/Assistant Store Manager are welcome to apply

Detail-minded, well organised and numerically sensitive

Self-motivated, proactive and able to work under pressure

Strong leadership and communication skills

Proficient in Cantonese, English and Mandarin

All applications will be treated in strict confidence and used solely for recruitment purposes.