Store Operations Manager - luxury retail store

Betterment Asia Limited; Hong Kong; On-site; HKD 420,000 - 640,000; Full time

Job summary

Betterment Asia Limited is seeking a Store Operations Manager for a luxury retail store in Hong Kong. The role oversees daily store operations, inventory management, and coordination with internal teams to deliver a seamless retail experience.

The ideal candidate has hands-on retail ops experience, strong organizational and communication skills, and fluency in English and Cantonese (Mandarin a plus). You will lead a team, manage stock, and ensure compliance with company policies and safety

Qualifications

• Hands-on retail operations experience.
• People management or team supervision preferred.
• Strong organizational, problem-solving and multitasking skills.
• Detail-oriented with service mindset in fast-paced retail.
• Good communication and stakeholder management.
• Proficiency in Microsoft Office, especially Excel.
• Fluent in English and Cantonese; Mandarin is a plus.

Responsibilities

• Oversee daily store operations (front-of-house and back-of-house).
• Manage inventory, stock counts, transfers, replenishment and accuracy.
• Coordinate shipping, receiving, orders, deliveries and after-sales support.
• Maintain store facilities, equipment, systems and presentation.
• Collaborate with internal teams, vendors, mall management, IT and store planning.
• Ensure policy, safety and internal control compliance.

Skills

Retail operations

People management

Organization

Communication

Stakeholder management

Excel

Bilingual English/Cantonese

Tools

Microsoft Office

Excel

Job description

Store Operations Manager - luxury retail store

Our client is looking for a Store Operations Manager to oversee daily store operations and ensure smooth front-of-house and back-of-house efficiency. The role will support inventory management, store facilities, policies and procedures, client service operations, and team development to deliver a seamless retail experience.

Key Responsibilities

Oversee daily store operations, including front-of-house and back-of-house workflow.

Manage inventory, stock organization, stock counts, transfers, replenishment, and stock accuracy.

Ensure smooth shipping, receiving, client orders, deliveries, and after-sales operational support.

Maintain store facilities, equipment, systems, fixtures, and overall store presentation.

Coordinate with internal departments, vendors, mall management, IT, and store planning teams when needed.

Ensure compliance with company policies, procedures, safety requirements, and internal control standards.

Identify operational issues and implement improvements to enhance efficiency and service quality.

Support the store team in delivering high service standards through strong operational support.

Lead, coach, and develop the operations team, including performance management and training.

Support recruitment, team motivation, succession planning, and a positive working environment.

Requirements

Solid hands-on retail operations experience; luxury retail background is not a must.

Experience in inventory management, stock control, store administration, facilities, or back-of-house operations.

People management or team supervisory experience is preferred.

Strong organizational, problem-solving, and multitasking skills.

Detail-oriented, service-minded, and able to work in a fast-paced retail environment.

Good communication and stakeholder management skills.

Proficient in Microsoft Office, especially Excel.

Fluent in English and Cantonese; Mandarin is an advantage.