Store Manager - Luxury Accessories & Retail

Michael Page International (HK) Ltd; Hong Kong; On-site; HKD 420,000 - 640,000; Full time

Job summary

Michael Page International (HK) Ltd. is seeking a Store Manager for a flagship luxury accessories boutique in Hong Kong. You will lead a high-performing team, drive sales growth, manage inventory, and uphold brand standards to deliver exceptional customer experiences.

The role focuses on client development, CRM-driven retention, and overseeing daily operations while collaborating with landlords and internal stakeholders. Cantonese and English fluency are essential, Mandarin a plus.

Qualifications

• Proven retail management experience in luxury or premium brands.
• Strong track record of achieving sales targets and managing KPIs.
• Experience leading, coaching, and developing retail teams.
• Solid understanding of retail operations, inventory management, and customer service excellence.
• Strong analytical, communication, and problem-solving skills.
• Ability to work independently and own business results.
• Proficiency in Microsoft Office and other retail systems.
• Native Cantonese with fluent English and Mandarin communication skills.
• Experience with VIP/high-net-worth clienteling and events.

Responsibilities

• Drive sales performance and achieve monthly and annual targets.
• Lead, motivate, and develop a high-performing store team.
• Oversee daily store operations, scheduling, and merchandising standards.
• Manage inventory control, stock replenishment, and stock takes.
• Deliver world-class client experience and build long-term VIP relationships.
• Leverage CRM initiatives to drive client retention and repeat business.
• Coordinate events, activations, and in-store campaigns with marketing.
• Ensure compliance with company policies and brand standards.

Skills

Retail management

Sales targets

Team leadership

Retail operations

Inventory management

Customer service excellence

CRM & clienteling

VIP & high-net-worth clientele

Events & brand activities

Analytics & KPIs

MS Office / retail systems

Tools

Microsoft Office

Job description

Store Manager - Luxury Accessories & Retail

Our client is a premium luxury leather goods brand founded in Japan, renowned for its minimalist design, exceptional craftsmanship, and use of high-quality European leather. The brand specializes in leather accessories, handbags, wallets, smartphone cases, and lifestyle products, combining timeless aesthetics with everyday functionality.

They are seeking an experienced and passionate Store Manager to lead a flagship retail boutique in Hong Kong. This is an exciting opportunity for a commercially driven retail leader who is passionate about delivering exceptional customer experiences, developing high-performing teams, and driving business growth within a premium luxury environment.

The successful candidate will take full ownership of store performance, including sales achievement, team leadership, client development, operational excellence, inventory management, and brand representation.

Description

Sales & Business Management:

Drive store sales performance and achieve monthly and annual business targets.

Analyze sales trends, KPIs, and customer insights to identify growth opportunities.

Develop and execute action plans to maximize productivity and profitability.

Conduct regular sales reviews and team briefings to ensure target alignment.

Monitor store performance and provide business updates to management.

Lead, motivate, and develop a high-performing store team.

Manage staff scheduling, workforce planning, and daily operations.

Coach team members through regular feedback and performance reviews.

Deliver onboarding, product knowledge, and customer service training.

Foster a positive, collaborative, and customer-focused culture.

Client Experience & CRM:

Deliver a world-class luxury customer experience.

Build and maintain long-term relationships with VIP clients.

Support and resolve customer concerns with professionalism and care.

Ensure all team members uphold exceptional service standards.

Leverage clienteling and CRM initiatives to drive customer retention and repeat business.

Store Operations:

Oversee all daily store operations and administration.

Ensure visual merchandising standards and store presentation are maintained at the highest level.

Manage POS processes, cash handling, and operational compliance.

Coordinate with landlords, mall management, and internal stakeholders when required.

Ensure company policies and procedures are consistently followed.

Inventory & Stock Management:

Ensure accurate inventory control and stock management.

Monitor stock replenishment, transfers, and product availability.

Support stock takes and investigate discrepancies when necessary.

Minimize stock loss and maintain inventory accuracy.

Partner closely with relevant teams to optimize stock levels.

Events & Brand Activities:

Support the planning and execution of in-store events, activations, and VIP initiatives.

Coordinate staffing and customer flow during campaigns and special events.

Partner with marketing teams to ensure successful event execution.

Provide post-event feedback and performance analysis.

Profile

• Proven retail management experience as a Store Manager, Assistant Store Manager, Supervisor, Team Leader, or similar leadership role.
• Strong track record of achieving sales targets and managing store KPIs.
• Experience leading, coaching, and developing retail teams.
• Solid understanding of retail operations, inventory management, and customer service excellence.
• Strong analytical, communication, and problem-solving skills.
• Ability to work independently and take ownership of business results.
• Proficiency in Microsoft Office and other retail systems.
• Native Cantonese with fluent English and Mandarin communication skills.
• Experience within luxury or premium retail brands.
• Background in fashion, leather goods, jewelry, watches, beauty, lifestyle, or related sectors.
• Experience serving VIP and high-net-worth clientele.
• New store opening experience is a plus.
• Strong CRM and clienteling exposure.
• Familiarity with managing events and customer engagement activities.

Job Offer

This position offers the candidate strong growth opportunities and an excellent career path within the company. Multinational corporation with a dynamic working environment with great company benefits.