Assistant Manager, Cloud Infrastructure

West Kowloon Cultural District Authority; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

West Kowloon Cultural District Authority is seeking an Assistant Manager, Cloud Infrastructure in Hong Kong to oversee hybrid system infrastructure and multi-cloud operations across Alibaba Cloud, Azure, and AWS. You will supervise MSPs, support DR and backup processes, and drive IT procurement and governance efforts.

The role requires a BS in Computer Science/IT and at least 5 years in enterprise IT infrastructure or cloud administration, with strong English and Chinese communication skills.

Qualifications

• Bachelor's degree in Computer Science, IT or related discipline.
• Minimum 5 years’ experience in enterprise IT infrastructure or cloud administration.
• Hands-on with coordinating third-party vendors and MSPs.
• Solid knowledge of enterprise server platforms, virtualization, storage and hybrid-cloud.
• Experience with ITIL and IT procurement is an advantage.
• Certifications such as Alibaba Cloud ACP/ACA, Azure Administrator, VMware VCP or ITIL Foundation preferred.
• Strong analytical, documentation and problem-solving skills.
• Good command of English and Chinese.

Responsibilities

• Monitor and support hybrid system infrastructure operations and DR processes.
• Coordinate cloud platform operations across multi-cloud (Alibaba Cloud, Azure, AWS).
• Supervise external MSPs, vendors, and internal IT staff to meet SLAs.
• Assist in IT procurement, requirement specs, and vendor reviews.
• Ensure alignment with IT security policies and governance.
• Support digital transformation and cloud-native initiatives.
• Act as liaison among internal teams and external partners.

Skills

Vendor management

Cloud platforms

IT infrastructure

English & Chinese proficiency

ITIL documentation

Education

Bachelor's degree in Computer Science/IT

Tools

Alibaba Cloud

Microsoft Azure

AWS

VMware virtualization

Backup & DR tools

Job description

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

The Assistant Manager, Cloud Infrastructure is responsible for supporting the management, monitoring, and daily operations of the Authority’s hybrid system infrastructure, multi-cloud platforms and data center operations. The role assists in supervising managed service providers, technology partners and internal support resources to ensure the secure, reliable and efficient operation of on-premises and cloud-based infrastructure services.

Responsibilities

• Infrastructure and Cloud Operations Support
• Monitor and support day-to-day hybrid system infrastructure operations, including enterprise servers, virtualization platforms, storage systems, and routine backup/disaster recovery processes.
• Assist in cloud platform operations across the Authority’s multi-cloud environment (Alibaba Cloud, Microsoft Azure, and AWS), ensuring operational stability and adherence to established cloud governance.
• Provide technical inputs and operational support for digital transformation projects, infrastructure enhancements, and cloud-native adoption tasks.
• Vendor Management & Coordination
• Coordinate and review the performance of managed service providers, database vendors, and external technology partners to ensure compliance with Service Level Agreements (SLAs).
• Act as a key liaison point between cross-functional internal teams and external vendors to maintain high service availability, organize scheduled maintenance, and facilitate incident resolution.
• IT Procurement & Administration Support
• Support IT procurement activities by providing technical inputs, drafting and consolidating technical requirement specifications, cost estimates, and other supporting materials under the guidance of the responsible manager.
• Assist in contract administration, asset tracking, and routine vendor review activities to support effective IT lifecycle management.
• Business Alignment & Security Compliance
• Collaborate with business departments to gather technical requirements, assist in evaluating operational impacts, and help translate business needs into practical infrastructure setups.
• Align routine infrastructure support activities with the Authority’s IT security policies and regulatory compliance guidelines.
• Perform any other duties as reasonably assigned by the Authority from time to time.

You Should

• possess a Bachelor's degree in Computer Science, Information Technology or a related discipline;
• have a minimum of 5 years’ relevant experience in enterprise IT infrastructure support, system administration, data center operations, or cloud administration;
• have hands-on experience in coordinating and working with third-party vendors, managed service providers, and outsourced support resources;
• have solid technical knowledge of enterprise server platforms, virtualization technologies, storage solutions, backup tools, and hybrid-cloud environments;
• have practical understanding of infrastructure operations, IT service management best practices (ITIL), and standard operational governance;
• have experience in IT procurement processes, contract administration, and project documentation is an advantage;
• have professional certifications such as Alibaba Cloud ACP/ACA, Microsoft Azure Administrator, VMware VCP, or ITIL Foundation are preferred;
• have strong analytical, technical documentation and problem‑solving skills;
• have good interpersonal and stakeholder management skills; and
• have good command of written and spoken English and Chinese.

14-09-2026

For more information, please visit https://www.westk.hk or contact: Jane Lam /[phone]