IT Manager (2-year renewable contract)

Hong Kong Arts Centre; Hong Kong; On-site; HKD 480,000 - 660,000; Full time

Job summary

Hong Kong Arts Centre is seeking a seasoned IT leader to take full ownership of the IT infrastructure for HKAC and HKAS, ensuring stable operations, security, and continuous improvement.

You will drive IT projects, oversee daily operations, implement disaster recovery plans, and manage vendors, budgets, and reporting. Strong English and Chinese communication is required to liaise with stakeholders and end-users.

Qualifications

• Degree holder in Computer Science, Information Technology or related discipline.
• Minimum 5 years of IT experience covering operations, service delivery, infrastructure support, end-user computing, vendor management and project coordination.
• Proven experience with Microsoft 365, Windows desktop environments, endpoint support, networking, servers, cloud services and enterprise applications.
• Excellent IT project management skills including requirements gathering, planning, coordination, testing, change control, documentation and rollout support.
• Strong communication skills in English and Chinese, ability to liaise with vendors and stakeholders.

Responsibilities

• Take full ownership of IT infrastructure for HKAC and HKAS, including servers, networks, security and systems.
• Manage IT projects such as infrastructure deployment, upgrades and migrations.
• Oversee daily IT operations for performance, availability and reliability.
• Implement disaster recovery and business continuity plans and monitor backups.
• Serve as primary contact for IT vendors and ensure service delivery.
• Provide technical support to end-users and maintain IT systems.
• Ensure IT policies and procedures are followed and compliant.
• Participate in IT procurement, vendor selection and tender management.
• Plan and manage IT budget and evaluate equipment costs.
• Prepare reports on infrastructure performance and capacity planning.
• Stay updated on industry trends and emerging technologies.

Skills

IT project management

Vendor management

Stakeholder communication

Problem solving

Independent working

Bilingual English/Chinese

Education

Bachelor’s degree in Computer Science / Information Technology

Tools

Microsoft 365

Windows Desktop

Networking fundamentals

Servers

Cloud services

Enterprise applications

Job description

Take full ownership of the IT infrastructure including servers, networks, security, systems etc for both Hong Kong Arts Centre ("HKAC") and Hong Kong Art School ("HKAS").

Manage IT-related projects, including but not limited to infrastructure deployment, hardware/system upgrades and migration, implementation of third-party systems, if any etc.

Oversee daily operations of IT infrastructure and ensure optimal performance, availability, and reliability of all systems.

Implement robust disaster recovery and business continuity plans to protect critical business operations. Develop and monitor the backup and disaster recovery solutions.

Serve as the primary point of contact for IT vendors, managing service delivery and technical support services.

Provide technical support and troubleshooting assistance to end-users.

Responsible for the maintenance of overall IT system and other related areas.

Oversee IT policies, regulations and procedures and make necessary enhancement to ensure it’s adhered to the standards.

Participate in IT procurement processes e.g. technical evaluation, vendor selection as well as tender management.

Plan, prepare and manage IT budget, and evaluate equipment costs and purchases.

Prepare detailed reports and metrics on infrastructure performance, capacity planning and on-going improvement.

Stay up-to-date with industry trends and emerging technologies, and recommend solutions that align with organisational objectives and budget.

Willingness to provide support for critical system maintenance or emergency incidents outside of standard business hours when necessary.

Requirements:

Degree holder in Computer Science, Information Technology or related disciplines.

Minimum 5 years of relevant IT experience, including solid exposure to IT operations, service delivery, infrastructure support, end-user computing, vendor management, and project coordination.

Proven experience in Microsoft 365, Windows desktop environment, endpoint support, networking fundamentals, servers, cloud services, and common enterprise applications.

Excellent IT project management skills, including requirement collection, planning, coordination, testing, change control, documentation, rollout support, and stakeholder communication.

Strong ability to work independently and able to adopt new technologies to enhance service quality and business efficiency.

Self-motivated, independent and able to work under pressure.

Strong communication skills to liaise with vendors and internal stakeholders.

Excellent problem-solving and good command of written English and Chinese.

We are an equal opportunities employer committed to workforce diversity and fair employment practices.

All data collected will be used for recruitment purpose only.

Central, Central and Western District, HK