Facilities Operations Lead - Co-Working Space

Jones Lang LaSalle Incorporated; Hong Kong; Sur place; HKD 420 000 - 540 000; Plein temps

Résumé du poste

Jones Lang LaSalle Incorporated is seeking an experienced Facilities Manager to oversee daily operations and lead a team for a premium co-working space in Hong Kong. You will optimize building systems, drive sustainability initiatives, and ensure a superior member experience through proactive leadership and stakeholder collaboration.

The role requires strong MB knowledge of facility management, a track record in mentoring teams, and the ability to manage reports, budgets, and emergency plans.

Qualifications

• Bachelor's degree in Facilities Management, Customer Service, Hospitality or a related field.
• Minimum 4 years of progressive experience in facilities management, Co-working space operations, premium commercial management (CS Team), or Hospitality, with at least 2 years in a senior or supervisory role.
• Comprehensive knowledge of building systems and facility management best practices.
• Strong leadership and team-building skills, with experience in mentoring staff and fostering a service-oriented culture.
• Excellent interpersonal, problem-solving, and conflict-resolution skills to handle member feedback and complaint escalations effectively.

Responsabilités

• Oversee the daily facilities operations and maintenance of the co-working space, including building systems and infrastructure.
• Develop and implement comprehensive facility management strategies to optimize the co-working space's performance, sustainability, and resilience.
• Lead and mentor the facilities team, fostering a culture of continuous improvement and empowering them to deliver exceptional service to members.
• Serve as a secondary point of contact for members, addressing inquiries, concerns, and requests in a timely, empathetic, and solution-oriented manner to ensure a superior member experience.
• Collaborate closely with the community, leasing, and sales teams to gather insights and identify opportunities to enhance the overall member experience.
• Maintain detailed records, access controls, and implement efficient procurement and vendor management processes.
• Assist in preparing comprehensive reports on facility performance, office occupancy, budgets, and sustainability initiatives for management.
• Develop and oversee the implementation of robust emergency response and business continuity plans to ensure the co-working space's resilience during disruptive events.

Connaissances

Facilities management

Co-working space operations

Leadership

Customer service

Problem-solving

Data analysis

Project management

Team building

Communication

Formation

Bachelor's degree in Facilities Management

Bachelor's degree in Customer Service

Bachelor's degree in Hospitality

Description du poste

Jones Lang LaSalle Incorporated is seeking an experienced Facilities Manager to oversee daily operations and lead a team for a premium co-working space in Hong Kong. You will optimize building systems, drive sustainability initiatives, and ensure a superior member experience through proactive leadership and stakeholder collaboration.

The role requires strong MB knowledge of facility management, a track record in mentoring teams, and the ability to manage reports, budgets, and emergency plans.