Assistant Facilities Manager - Smart-Space Management

Jones Lang LaSalle Incorporated; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking an experienced Facilities Manager to oversee daily operations and lead a team for a premium co-working space in Hong Kong. You will optimize building systems, drive sustainability initiatives, and ensure a superior member experience through proactive leadership and stakeholder collaboration.

The role requires strong MB knowledge of facility management, a track record in mentoring teams, and the ability to manage reports, budgets, and emergency plans.

Qualifications

• Bachelor's degree in Facilities Management, Customer Service, Hospitality or a related field.
• Minimum 4 years of progressive experience in facilities management, Co-working space operations, premium commercial management (CS Team), or Hospitality, with at least 2 years in a senior or supervisory role.
• Comprehensive knowledge of building systems and facility management best practices.
• Strong leadership and team-building skills, with experience in mentoring staff and fostering a service-oriented culture.
• Excellent interpersonal, problem-solving, and conflict-resolution skills to handle member feedback and complaint escalations effectively.

Responsibilities

• Oversee the daily facilities operations and maintenance of the co-working space, including building systems and infrastructure.
• Develop and implement comprehensive facility management strategies to optimize the co-working space's performance, sustainability, and resilience.
• Lead and mentor the facilities team, fostering a culture of continuous improvement and empowering them to deliver exceptional service to members.
• Serve as a secondary point of contact for members, addressing inquiries, concerns, and requests in a timely, empathetic, and solution-oriented manner to ensure a superior member experience.
• Collaborate closely with the community, leasing, and sales teams to gather insights and identify opportunities to enhance the overall member experience.
• Maintain detailed records, access controls, and implement efficient procurement and vendor management processes.
• Assist in preparing comprehensive reports on facility performance, office occupancy, budgets, and sustainability initiatives for management.
• Develop and oversee the implementation of robust emergency response and business continuity plans to ensure the co-working space's resilience during disruptive events.

Skills

Facilities management

Co-working space operations

Leadership

Customer service

Problem-solving

Data analysis

Project management

Team building

Communication

Education

Bachelor's degree in Facilities Management

Bachelor's degree in Customer Service

Bachelor's degree in Hospitality

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

• Oversee the daily facilities operations and maintenance of the co-working space, including building systems and infrastructure
• Develop and implement comprehensive facility management strategies to optimize the co-working space's performance, sustainability, and resilience
• Lead and mentor the facilities team, fostering a culture of continuous improvement and empowering them to deliver exceptional service to members
• Serve as a secondary point of contact for members, addressing inquiries, concerns, and requests in a timely, empathetic, and solution-oriented manner to ensure a superior member experience
• Collaborate closely with the community, leasing, and sales teams to gather insights and identify opportunities to enhance the overall member experience
• Maintain detailed records, access controls, and implement efficient procurement and vendor management processes
• Assist in preparing comprehensive reports on facility performance, office occupancy, budgets, and sustainability initiatives for management
• Develop and oversee the implementation of robust emergency response and business continuity plans to ensure the co-working space's resilience during disruptive events

Required Skills and Experiences

• Bachelor's degree in Facilities Management, Customer Service, Hospitality or a related field
• Minimum 4 years of progressive experience in facilities management, Co-working space operations, premium commercial management (CS Team), or Hospitality, with at least 2 years in a senior or supervisory role
• Comprehensive knowledge of building systems and facility management best practices
• Strong leadership and team-building skills, with experience in mentoring staff and fostering a service-oriented culture
• Excellent interpersonal, problem-solving, and conflict-resolution skills to handle member feedback and complaint escalations effectively
• Ability to lead and develop high-performing teams, fostering a culture of collaboration and continuous improvement
• Strong data analysis and project management skills, with experience in leveraging facility management software and data visualization tools
• Detail-oriented with solid organizational skills, capable of assisting the Manager with operational duties and reports
• Flexible work schedule, including weekends and alternate Saturdays, to address emergencies and ensure seamless operations

Location

On-site –Hong Kong, SAR, China

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (‘JLL’) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique.

At JLL, we help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.